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I can’t update WP Bakery page builder because license activation is required

This topic has 10 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

AliceG

Participant

December 23, 2021 at 12:20

Hello,
I’ve tried to update the plugin WP Bakery Page builder but but it gives me this error:
“To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”

I noticed that without updating the plugin does not work well.

Can you help me?

#312924 Copied Theme version: 8.1 WooCommerce version: 5.8

9 Answers

AliceG

Participant

December 23, 2021 at 12:39

Also I don’t know why the product display is now sorted alphabetically instead of by date, even if it is set by date!

https://snipboard.io/95azpe.jpg
How can I change it?

#312934 Copied

Olga Barlow

Support staff

December 23, 2021 at 13:26

Hello,

1) Read this post https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes and then follow the docs to update bundled plugins https://xstore.helpscoutdocs.com/article/37-plugins-update

2) Do you have this issue on the customizer preview only or on the real shop page of your site? Because Customizer does not refresh products order for the preview if you change that. At the same time it should work ok for the real shop page.

Regards

#312945 Copied

AliceG

Participant

December 23, 2021 at 13:30

Thanks for the answer.

The problem is both on the preview and on the shop page. All products in all categories have been sorted alphabetically

#312947 Copied

Olga Barlow

Support staff

December 23, 2021 at 13:52

Hello,

I changed the order in Theme Options > WooCommerce > Product catalog and it works according to settings https://prnt.sc/2468al4

Regards

#312953 Copied

AliceG

Participant

December 23, 2021 at 13:57

I cleaned the browser caches but they are still in alphabetical order.
Before it was all in date order
https://snipboard.io/CO9BeG.jpg

#312954 Copied

Olga Barlow

Support staff

December 23, 2021 at 14:14

Hello,

I checked with the default theme and see the same order https://gyazo.com/be9b2397ecd2cfffbd3bf4c1dd17eeed
Our theme is not the reason of the issue. Try to disable third-party plugins and check after that. If it does not help then contact WooCommerce plugin support. We can do nothing if the order does not work even with the default theme, unfortunately.

Regards

#312960 Copied

Olga Barlow

Support staff

December 23, 2021 at 14:14

Hello,

I checked with the default theme and see the same order https://gyazo.com/be9b2397ecd2cfffbd3bf4c1dd17eeed
Our theme is not the reason of the issue. Try to disable third-party plugins and check after that. If it does not help then contact WooCommerce plugin support. We can do nothing if the order does not work even with the default theme, unfortunately.

Regards

#312961 Copied

AliceG

Participant

December 23, 2021 at 14:16

Yes ok but the problem arose when I updated your theme today.

#312962 Copied

Olga Barlow

Support staff

December 23, 2021 at 14:23

Hello,

I suppose you have updated not just XStore theme but also WooCommerce plugin or any other third-party plugin that you have. I problem appears even with the default theme then XStore can’t be the reason of the issue because theme code works only if the theme is enabled.

Regards

#312966 Copied
Tagged: best selling, license activation, page builder, themes, update, woocommerce, wp-bakery
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