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I can’t translate words from Italian to English even though I followed the exact procedure

This topic has 10 replies, 2 voices, and was last updated 5 months, 4 weeks ago ago by Alex Carter

anli75

Participant

June 5, 2025 at 10:38

I can’t translate words from Italian to English even though I followed the exact procedure… as you can see from the images on the product sheet I can’t translate “Related Products” and also “Categories” … where should I look for these two words?
thanks

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9 Answers

Alex Carter

Support staff

June 5, 2025 at 11:15

Hello,

Thank you for reaching out to us.

woocommerce-it_IT.po – correct name, and you need to rename xstore-core-it.po to xstore-core-it_IT.po and xstore-nl_IT.po to xstore-it_IT.po
Clear cache and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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anli75

Participant

June 6, 2025 at 08:31

but I didn’t download woocommerce-it_IT.po as files where do I download it?
because here
https://www.8theme.com/glotpress/projects/xstore/
i downloaded :
xstore-core-it_IT.po and xstore-it_IT.po.

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Alex Carter

Support staff

June 6, 2025 at 09:11

Hello,

https://woocommerce.com/document/woocommerce-localization/

Please rename xstore-core-it.po https://prnt.sc/4Pko1LeFo8is to xstore-core-it_IT.po and xstore-nl_IT.po https://prnt.sc/mUeQpUc293kU to xstore-it_IT.po
Or provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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anli75

Participant

June 6, 2025 at 09:49

unfortunately I named the files correctly but I still see the words Categories: in English … even clearing the cache …

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support staff only.

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Alex Carter

Support staff

June 6, 2025 at 10:21

Hello,

We have noticed that there are currently multiple translation files for both the theme and the core plugin. This appears to be due to the addition of new files instead of renaming the existing ones, which may lead to potential conflicts.

To assist you in resolving this issue, we kindly ask you to provide us with FTP access so that we can perform the necessary configurations on your behalf.

Warm Regards,
The 8Theme Team

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anli75

Participant

June 6, 2025 at 10:56

ok thanks…once you enter you have to look at the “trepini” folder
thanks

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Alex Carter

Support staff

June 6, 2025 at 12:00

Hello,

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
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anli75

Participant

June 9, 2025 at 08:46

thanks … did you change my files?
I saw which categories were translated but for example this word PRODUCT CATEGORIES is not translated ….
https://www.test-pongo.com/trepini/prodotti/
where should I look for it?

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Alex Carter

Support staff

June 9, 2025 at 09:01

Hello,

We have correctly renamed the translation files and removed those with incorrect names in order to avoid any potential issues.

To translate the PRODUCT CATEGORIES text, go to Appearance > Widgets > Shop filters – https://prnt.sc/JcDH38IMexYA

Warm Regards,
The 8Theme Team

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