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I can't Install Demo Content - by Joanetwrc

This topic has 30 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Robert Hall

Joanetwrc

Participant

September 1, 2014 at 02:13

Hello!!

It’s my first time with a woocommerce theme and I wan’t to exploit this option but the button don’t work…

Thanks for advance,

Joan

Please, contact administrator
for this information.

#13943 Copied

29 Answers

Robert Hall

Support staff

September 1, 2014 at 06:01

Hello,

Did you make configuration your theme like in our documentation?
Read more here:
https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

Regards,
Robert Hall.

#13944 Copied

Joanetwrc

Participant

September 1, 2014 at 16:22

Yes, I read the documentation, but its my first time I work with woocommerce and its difficult for me…

Maybe, its because the required plugins its not installed?

I search the required plugins but I don’t find… Its not included with the template?

A message like this appear when I click in ‘install plugins’, but the plugins don’t install:
“All installations and activations have been completed.”

Thanks for advance,

Joan

#14012 Copied

Eva Kemp

Support staff

September 1, 2014 at 16:44

Hello,

Please provide us with FTP and wp-admin panel credentials.
Thank you.

Regards,
Eva Kemp.

#14013 Copied

Joanetwrc

Participant

September 1, 2014 at 16:56

ok, the credtentials are:

https://gestorftp.mi-alojamiento.com/index.php

user: proje950
pass:Joan1412

#14016 Copied

Joanetwrc

Participant

September 2, 2014 at 16:35

Hi Eva!!

Do you enter into my ftp or modify? Please help! I can wait!!

Thanks,

Joan

#14059 Copied

Joanetwrc

Participant

September 2, 2014 at 16:56

Sorry, Here the provisional platform and wp-admin access pass

http://www.projectslot.com.mialias.net/wp-admin

first please enter this codes:
user: projec989
pass: 91TDOl5Q

then for wp-admin access:

user: moon
pass: Joan1412

#14061 Copied

Eva Kemp

Support staff

September 2, 2014 at 21:29

Hello,

As I see the site http://www.projectslot.com.mialias.net is working fine.
If you want to install demo content you can do this in Theme Options > Import/Export

Could you please clarify the issue with categories?
Thank you.

Regards,
Eva Kemp.

#14099 Copied

Joanetwrc

Participant

September 2, 2014 at 22:28

In my reply #13943 I say that I click on the button to install your ‘demo content’ but don’t work…

#14111 Copied

Robert Hall

Support staff

September 3, 2014 at 05:41

Hello,

Please make a backup of your site and we will try install demo data.

Regards,
Robert Hall.

#14115 Copied

Joanetwrc

Participant

September 3, 2014 at 10:15

Thanks, you can try to install demo data please!

Thanks for advance,

Joan

#14130 Copied

Eva Kemp

Support staff

September 3, 2014 at 11:47

Hello,

Seems you’ve installed the theme incorrectly. Have you installed Woocommerce plugin before the theme installation? It should be done before and then install the theme.
We recommend you to reinstall WordPress and proceed with the theme installation from the beginning. Just follow all the instructions written in our documentation https://www.8theme.com/demo/docs/legenda/index.html#!/installation
Please note you should install WooCommerce plugin before theme installation!

Regards,
Eva Kemp.

#14155 Copied

Joanetwrc

Participant

September 3, 2014 at 14:04

I repeat the process from Zero.

I deleted all the plugins and old theme installation.
Then:
– I install woocommerce plugin sucessfully.
– Re-install legenda theme.

but then, when I try to install the plugins recommended in the ‘Theme Options’, the plugins don’t install.
When I try to install the included pluggins appear the next message:

“The plugin does not have a valid header.”

Too, the demo installation button in the ‘Import/Export’ options don’t works again…

The only thing I have not done, because if a problem is to install the WooCommerce pages…

I don’t know what else to do…

Thanks,

Joan

#14171 Copied

Eva Kemp

Support staff

September 3, 2014 at 14:27

Hello,

We recommend you to install the theme on clear WordPress. Please reinstall it as well.
Thank you.

Regards,
Eva Kemp.

#14175 Copied

Joanetwrc

Participant

September 3, 2014 at 14:49

Ok!!

I actually installed wordpress from zero, removing all files from ftp, with a new wordpress intallation then I install the Woocommerce plugin and then theme ‘legenda’, but still fails to install the button ‘demo content’ continue without work….

#14183 Copied

Robert Hall

Support staff

September 3, 2014 at 17:48

Hello,

Do you changed wp-admin access? I can’t log.

Regards,
Robert Hall.

#14197 Copied

Joanetwrc

Participant

September 3, 2014 at 17:52

Please try again with the same password!! Because I re-install a new wordpress the pass its changed, but I modify now with the password do you know!

Thanks,

Joan

#14198 Copied

Robert Hall

Support staff

September 3, 2014 at 18:04

Please provide us with FTP credentials in Private Content.
Also, please make backup your site. I’ll try to install theme on your website.

Regards,
Robert Hall.

#14199 Copied

Joanetwrc

Participant

September 3, 2014 at 18:14

FTP AND ALL INFO IN PRIVATE CONTENT!!

Please, contact administrator
for this information.

#14201 Copied

Robert Hall

Support staff

September 4, 2014 at 07:15

Hello,

Sorry, but I can’t log to your ftp. Please provide us with FTP credentials as well.

Regards,
Robert Hall.

#14225 Copied

Joanetwrc

Participant

September 4, 2014 at 09:27

I send you the ftp access configuration yesterday

Now, I repeat ftp credentials in PRIVATE CONTENT.

Thanks,

Joan

Please, contact administrator
for this information.

#14229 Copied

Eva Kemp

Support staff

September 4, 2014 at 11:52

Hello,

Sorry but it’s difficult for us to work in your control panel as it’s not in English.
Do you have FTP account to which we can connect to reinstall the theme via some FTP client?
Thank you.

Regards,
Eva Kemp.

#14254 Copied

Joanetwrc

Participant

September 4, 2014 at 12:17

If you have any ftpclient yo can try with the configuration I wrote now in the private contente..

I used filezilla before update to Mavericks new OS X version that isn’t compatible with filezilla…

Please try and tell me if you can work.

Thanks,

Joan

Please, contact administrator
for this information.

#14256 Copied

Eva Kemp

Support staff

September 4, 2014 at 12:58

Hello,

I’m getting the same issue when installing the theme.
Please reinstall WordPress again from scratch and the database as well. Don’t import any backups for now. After you do this please reply back to us and we’ll install the theme again on clear WordPress and database.
Thank you.

Regards,
Eva Kemp.

#14261 Copied

Joanetwrc

Participant

September 4, 2014 at 13:10

i don’t import any backup, I don’t do any backup….

Following his instructions, which are currently on the server, newly installed theme, having first installed the official plugin woocomerce, no tickets, no categories, etc. …

Actually, if just start using your theme have so many problems…

Not to do more…

Joan

#14264 Copied

Eva Kemp

Support staff

September 4, 2014 at 13:16

We’re very sorry you’re experiencing such problems but we’re trying to investigate what is causing the issue. If you don’t mind and wish to proceed please reinstall WordPress and the database.
Thank you.

Regards,
Eva Kemp.

#14266 Copied

Joanetwrc

Participant

September 4, 2014 at 13:52

Reinstalled for the third time, I hope news!!

Thanks,

Joan

#14273 Copied

Robert Hall

Support staff

September 4, 2014 at 20:55

I’ve installed the demo date for you. Now you can configure the theme as in our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/documenter_cover

Regards,
Robert Hall.

#14329 Copied

hvhaqt

Participant

September 8, 2014 at 06:36

Hello!!

It’s my first time with a woocommerce theme and I wan’t to exploit this option but the button don’t work…

#14525 Copied

Robert Hall

Support staff

September 8, 2014 at 06:45

Hello,

Please, look at the Manual import information:
https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation
I did the same on your website.

Regards,
Robert Hall.

#14528 Copied
Tagged: demo content, install, seo friendly, templates, woocommerce, wordpress
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