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I cant find how to get rid of aan empty column on every page of the website

This topic has 13 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Adam

Adam

Participant

August 25, 2025 at 15:46

how can i get rid of a column on the right side of the website?

See at
http://www.judeoshop.com

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support staff only.

#453471 Copied

12 Answers

Alex Carter

Support staff

August 25, 2025 at 15:57

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-full-width-for-the-container-is-not-applied/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#453472 Copied

Adam

Participant

August 25, 2025 at 19:06

I was not able to fix. I sent you the adjin access. Thank you.

Please contact administrator
for this information.

#453486 Copied

Alex Carter

Support staff

August 25, 2025 at 19:12

Hello,

We appreciate your prompt response.

Please provide correct credentials – https://prnt.sc/-tQphdb-cATX

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#453488 Copied

Adam

Participant

August 25, 2025 at 19:22

Try this pls

Please contact administrator
for this information.

#453490 Copied

Adam

Participant

August 25, 2025 at 19:23

Try this

Please contact administrator
for this information.

#453491 Copied

Alex Carter

Support staff

August 26, 2025 at 07:03

Hello,

We appreciate your prompt response.

https://prnt.sc/u1DWku8n33LS Please clear cache and check the site layout now.

Warm Regards,
The 8Theme Team

#453511 Copied

Adam

Participant

August 26, 2025 at 08:21

I dont see any difference. The problem still exists. Do you see it fixed the problem.

#453521 Copied

Alex Carter

Support staff

August 26, 2025 at 08:44

Hello, Adam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#453522 Copied

Jack Richardson

Support staff

August 26, 2025 at 09:51

Hello @Adam,

We hope this message finds you well.

Kindly review the source of the issue as shown in the following screenshot: https://gyazo.com/60079cbd31d574418ec50495d7bde1ee. The problem was related to an element whose width was approximately 112%, causing it to occupy more space than intended on the frontend.

We have addressed and resolved the issue. Please check it now at your convenience.

Best regards,
The 8Theme Team

#453539 Copied

Adam

Participant

August 27, 2025 at 20:48

Hello

I see the issue is fixed in desktop mode and tablet mode but I still get the problem in mobile mode and on all of my mobile phones. Can you see what is happening on mobile and then hopefully we can finish with this issue? Thank you.

#453620 Copied

Jack Richardson

Support staff

August 28, 2025 at 07:26

Hello @Adam
Please, check now.
The source of issue -> https://prnt.sc/rLA-Waxs4aEi.
Kind regards, Jack Richardson

#453646 Copied

Adam

Participant

August 28, 2025 at 10:50

Great. Thank you

#453679 Copied
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The issue related to '‘I cant find how to get rid of aan empty column on every page of the website’' has been successfully resolved, and the topic is now closed for further responses

I cant find how to get rid of aan empty column on every page of the website

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