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  jose monroy

  Participant

  August 27, 2025 at 21:48

  I’m trying to install XStore for the first time, but when I try to create a child theme I get a 500 error. I tested plugin by plugin, and the issue happens when I activate Pro Elements. I already tried downgrading Elementor, but the problem persists.

  Files is visible for topic creator and
  support staff only.

  #453622 Copied
  1 Answer
  

  Alex Carter

  Support staff

  August 28, 2025 at 05:51

  Hello,

  Thank you for reaching out to us.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #453625 Copied
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