Topic: I can’t activate my license – connection issue
Juliano Soares
Participant
July 8, 2022
2:32 pm
I just can’t activate my license. The below message is shown:
API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.
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However there’s no problem with the SSL certificate. I’ve checked it.
Can someone help me, please, once there’s no direct support.
Site URL: hidden Theme version: 8.2.3 WooCommerce version: 6.6.1
Rose Tyler
Support staff
July 8, 2022
2:42 pm
Hello,
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate the theme your site should be able to make requests to our server and get a response.
