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I cannot change the background of the mobile menu

This topic has 19 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Jack Richardson

jtmathis42

Participant

December 5, 2025 at 16:49

ive looked everywhere

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18 Answers

Jack Richardson

Support staff

December 5, 2025 at 19:50

Hello @jtmathis42,

You are currently using an XStore header template based on the Elementor page builder. We have already provided information for customers who have both the Customizer header and the Elementor header active. Please note that the Elementor header takes priority. Therefore, you can disable the Customizer header builder by following this link: https://prnt.sc/3qWMSwonIZiw.

All settings from your Customizer header will not apply in this case, so you need to navigate to XStore Builders → Header Builder → Go to Builder → Elementor and edit the template there. Locate the Mobile Menu widget within your header content and follow this video tutorial to change the background color of your mobile menu: https://gyazo.com/1239a24e068202aaa0db737390917c64.

Best regards,
Jack Richardson
8Theme Team

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jtmathis42

Participant

December 5, 2025 at 21:02

That did work. Got that changed but now the header on both desktop and mobile is stickyed. even though nothing is marked sticky in elementor

#461692 Copied

Samir Malik

Support staff

December 6, 2025 at 03:04

Dear, @jtmathis42,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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jtmathis42

Participant

December 8, 2025 at 14:30

Here you go

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#461908 Copied

Ayan Rahman

Support staff

December 8, 2025 at 14:34

Hi, Jtmathis42,

Please provide the correct credentials – https://gyazo.com/fd081e49f74cfa6c11c0166045ddd911

Warm Regards,
The 8Theme Team

#461909 Copied

jtmathis42

Participant

December 8, 2025 at 14:35

Try again. Same info.

#461910 Copied

Jack Richardson

Support staff

December 8, 2025 at 15:33

Hello @jtmathis42,

Please verify the credentials you have provided in relation to our support time, as they currently appear to be incorrect. A screenshot has been attached in the private content for your reference.

Regarding the issue with your header remaining sticky on all devices (https://prnt.sc/NGUP4NHs6VKm), please navigate to the main container -> Advanced -> XStore Sticky feature, and disable the devices for which you do not require the sticky effect. You may also refer to the following tutorial for further guidance: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-sticky-header-with-elementor/

Best regards,
The 8Theme Team

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#461918 Copied

jtmathis42

Participant

December 8, 2025 at 15:47

Why are you trying to login to a woocommerce account?

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#461920 Copied

Jack Richardson

Support staff

December 8, 2025 at 16:12

Hello @jtmathis42,

Thank you for the clarification. We were able to log in successfully.
We have disabled the sticky header on your website. The settings can be found in the location we previously shared. For your convenience, here is a screenshot for better understanding: https://prnt.sc/jwdcs6FoGM3b

Best regards,
Jack Richardson
The 8Theme Team

#461924 Copied

jtmathis42

Participant

December 10, 2025 at 19:13

My left side hero banner has been greyed out in elementor and no longer appears on the live site. I cannot figure out what setting made this happen

#462225 Copied

Jack Richardson

Support staff

December 10, 2025 at 19:21

Hello @jtmathis42,

Please note that if you would like us to check your website settings or fix any issues on your pages, kindly attach the correct access details in the private content (if you have modified the previous ones). At the moment, we are unable to log in using the access credentials you previously shared.

Additionally, please provide a screenshot to help us better understand which banner you are referring to as currently having an issue.

Best regards,
Jack Richardson
8Theme Team

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#462227 Copied

jtmathis42

Participant

December 10, 2025 at 19:38

The previous login credentials have been reactivated. Also, where do i modify the “shipping settings”, I would like to add Weights and dims to this area as well

#462230 Copied

Jack Richardson

Support staff

December 10, 2025 at 20:52

Hello @jtmathis42,

Please check now. We have reuploaded the missing image on your banner: https://prnt.sc/BEgzwszGc6qm.

If you would like to add the shipping details for your products, you can do so in the settings area for each product, as shown here: https://prnt.sc/f7Q5MBeWd-N9. For additional information regarding product configuration, please refer to: https://woocommerce.com/document/adding-dimensions-and-weights-to-products-for-shipping/.

Best regards,
Jack Richardson
The 8Theme Team

#462235 Copied

jtmathis42

Participant

December 10, 2025 at 21:01

Im attaching some screenshots. The weights and dims are entered for about half the items but do not display anywhere on the single product page for those items. Also, when you click shipping information it has text there. I need to be able to edit that text. Where can i do that at. See Screens

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#462238 Copied

Jack Richardson

Support staff

December 11, 2025 at 15:10

Hello @jtmathis42,

To display the shipping details of your product within the single product tabs, please add the “Additional Information” tab as shown here: https://prnt.sc/NEZXCnddCE9o. We have already added this tab item to your single product templates, so you can review it now.

If you prefer to display this information in a separate area, you can use the “Additional Information” widget: https://prnt.sc/dc-2fdu_qM7z. The corresponding frontend result can be seen here: https://prnt.sc/-jNp0cUZUQAd.

You can edit the content of the mentioned tab in the Single Product Tabs widget, as demonstrated in the following screenshot: https://prnt.sc/y2fxDqpCcCKq. However, we have noticed an issue where the “Additional Information” tab does not appear on frontend when a custom tab is added.

Please provide us with temporary FTP access in a private area so that we can investigate and find a solution to this issue.

Best regards,
Jack Richardson
8Theme Team

#462309 Copied

jtmathis42

Participant

January 2, 2026 at 21:22

Trying to get the MORE button on the bottom menu of mobile to look like this. the black background is fine and it seems to load correctly the first time but after that it glitches out and goes smaller/dimmer. Also, Cant figure out a way to make the drop down for buckets, grapples, etc work for mobile. They cant hover, they click, and both buckets and grapples are links. Please help

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jtmathis42

Participant

January 2, 2026 at 21:39

Also. The mobile menu. I want the categories to be default and you can click over to the “menu”. Cant figure out how to do this either. This is the side panel menu that pulls in from the right on mobile.

#463642 Copied

Jack Richardson

Support staff

January 3, 2026 at 19:42

Hello @jtmathis42,

Unfortunately, it is not possible to display submenus within the “More” toggle item in the mobile panel area. We recommend implementing this functionality using a different widget rather than the default WordPress menu. You can create an accordion widget with custom content, as shown here: https://prnt.sc/bE_yU34BW20c. For example, you may customize the content using the following configuration to achieve a better UI/UX for your customers: https://gyazo.com/8d91705e4cf82443edfa1773ab26b9dd.

At this time, we have created an example of such an implementation but have hidden this widget on all devices to prevent it from being displayed to customers: https://prnt.sc/b4_xICrm_JRn. If you would like to review it, you can make the widget visible on each device and modify it according to your needs. As your website uses caching, we also recommend clearing the cache after making any content changes.

Regarding your question about prioritizing the “Categories” item in your mobile menu widget, we have enabled the following setting: https://prnt.sc/Jbos6tAyL9RA. Please check it now -> https://prnt.sc/0Mp0i-3g1A0q.

Best regards,
Jack Richardson
The 8Theme’s Team

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