I can not edit pages error ERR_EMPTY_RESPONSE

This topic has 6 replies, 2 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

  • Avatar: Esteban Garcia
    Esteban Garcia
    Participant
    January 9, 2019 at 00:04

    I can not edit pages with the template xstore
    this error appears ERR_EMPTY_RESPONSE
    disable the plugin WPBakery Page Builder and
    it works and I need
    use this plugin my version of wordpress is 5.0.2.

    Thanks, help please!

    link http://mitarjeta.info/inicio/wp-admin/post.php?post=2170&action=edit

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 09:26

    Hello,

    Do you use latest versions of WPBakery Page builder (formerly Visual Composer) and Massive Addons? https://xstore.helpscoutdocs.com/article/37-plugins-update
    If this doesn’t help, provide temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Esteban Garcia
    Esteban Garcia
    Participant
    January 9, 2019 at 14:46

    I did not work, and performed the test by installing everything again and it did not work either, send data.

    I need to upload the demo apps and edit it

    Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2019 at 15:23

    Hello,

    There is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 Please contact your hosting provider and ask to increase the maximum body length value.

    You can download XStore import files here – https://www.8theme.com/downloads/ to import sliders of this demo version

    Regards

    Avatar: Esteban Garcia
    Esteban Garcia
    Participant
    January 9, 2019 at 22:51

    Hello

    I already made the changes and they stayed that way in my hosting provider. This is the image http://mitarjeta.info/inicio/godaddy_1.png but it did not work for me what can I do?

    please help me!!

    also in the wp-config.php add this line define (‘WP_MEMORY_LIMIT’, ‘300M’);

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 08:12

    Hello,

    Please increase maximum body length value. You may contact your hosting provider and ask to increase it, or add those rules to your .htaccess file:

    <IfModule mod_substitute.c>
    SubstituteMaxLineLength 10M
    </IfModule>

    In case, this doesn’t solve the problem, provide us with FTP access (hostname, username, password, port).

    Regards

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