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  migtome

  Participant

  October 13, 2017 at 12:44

  After install the theme i can’t create or edit menus anymore in admin area, in Edit Menus tab the area «Menu Structure» is not visible, just a empty space, when i select a menu to edit or try to creat a new one nothing happened.
  I deactivated all minify options css, html and js but the problem persist

  The website was already created and I did not have this problem with my old theme.

  thank you

  #175065 Copied Theme version: 4.9 WooCommerce version: 3.2.0
  3 Answers
  

  Rose Tyler

  Support staff

  October 13, 2017 at 12:58

  Hello,

  Please, make sure you have checked all the server requirements – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
  Also, try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check. Let me know result.
  Could you please provide wp-admin access in Private Content?

  Regards

  #175067 Copied
  

  migtome

  Participant

  October 17, 2017 at 21:31

  Hello
  Thanks for the quick response.
  The problem is with 3-rd party plugin «EuPago para WooCommerce», when I turned it off everything worked fine allowing me to edit the menu, problem solved

  Thanks and Regards

  #175401 Copied
  

  Rose Tyler

  Support staff

  October 18, 2017 at 08:05

  Hello,

  You’re welcome!

  Regards

  #175421 Copied
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