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I bought 2 licenses yesterday and do not work

This topic has 5 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Montserrat

Montserrat

Participant

May 17, 2022 at 15:03

Yesterday I bought two Xstore regular licenses and I have the same installation problem on both of them.

Please it is urgent to be able to install this for the client.

I have tried everything you suggest in case of error and it doesn’t work either.

Please, contact administrator
for this information.

#324087 Copied Theme version: 5.9.3

4 Answers

Olga Barlow

Support staff

May 17, 2022 at 22:31

Hello,

What errors did you face? Could you, please, provide us with WP Dashboard access to your sites and tell us what demo content you want to install?

Regards

#324110 Copied

Montserrat

Participant

May 18, 2022 at 08:49

Hi Olga thanks for the reply.
This error is repeated on both sites every time I try to install the plugin.

Installing plugin from uploaded file: XStore_Theme_v.8.1.5.zip
Unpacking the package…
Installing the plugin..
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Go to Plugin Installer

Please contact administrator
for this information.

#324127 Copied

Olga Barlow

Support staff

May 18, 2022 at 15:26

Hello,

Are you trying to install the theme as plugin? You can install the theme archive only via Appearance > Themes you can’t install it like a plugin because theme and plugin are different things.

Read documentation https://xstore.helpscoutdocs.com/article/12-theme-installation

You can find the WooZone plugin code in the Private content area.

Regards

Please contact administrator
for this information.

#324158 Copied

Montserrat

Participant

May 18, 2022 at 21:27

Thank you Olga Barlow,
it works perfectly.
Have a nice day.
Montserrat

#324179 Copied
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I bought 2 licenses yesterday and do not work

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