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I am not able to open my elementor single product #1812

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 8, 2025 at 09:56

    hi team,

    i am not able to open my single product #1812 in elementor because of Xstore core plugin when i deactivate this plugin then my page is open but it will open without my content.

    Kindly help to resolve my issue asap.

    Files is visible for topic creator and
    support staff only.
    #440164 Copied Theme version: 9.4.10
    9 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 8, 2025 at 10:21

    Hello, Vipin Saini,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #440166 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 8, 2025 at 12:12

    hi i have sent the detail in the private content area

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #440181 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 8, 2025 at 12:16

    Hello, Vipin Saini,

    We recommend updating the theme first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , and then provide us with FTP access.

    Best Regards,
    8Theme’s Team

    #440184 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 8, 2025 at 12:43

    shared the details in private

    Please contact administrator
    for this information.
    #440189 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 8, 2025 at 12:47

    Hello, Vipin Saini

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #440190 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 9, 2025 at 06:59

    hi team,

    can you pls advise, when will be resolved this issue.?

    #440231 Copied
    Avatar: Vipin Saini
    Vipin Saini
    Participant
    April 9, 2025 at 07:50

    hi team

    i have just deleted the static block then single product page is working now. what should i do next if i make new static block for mega menu then this problem will come out.?

    #440239 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 9, 2025 at 14:19

    Dear @Vipin Saini,

    Thank you for reaching out.

    It is possible that the issue was caused by certain content within your static block. We are glad to hear that you were able to resolve it successfully.

    Should you have any further questions or require assistance, please feel free to submit your inquiries at any time.

    Best regards,
    The 8Theme Team

    #440280 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 6, 2025 at 09:02

    Dear Vipin Saini,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #442800 Copied
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