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I added a filter for the products but I can’t see it when I view it in the website.

This topic has 8 replies, 3 voices, and was last updated 1 months ago ago by Alex Carter

mein

Participant

April 15, 2025 at 08:46

Also for the brand filter I can’t see the brands that I added through wocommers, I can only see xstore brands. How can I fix that??

Please, contact administrator
for this information.

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7 Answers

Rose Tyler

Support staff

April 15, 2025 at 08:51

Hello,

Thank you for reaching out to us.

Please note that the brand filter in our theme is designed to work specifically with the XStore Brands taxonomy. If you have added brands through the default WooCommerce product attributes or a different plugin, they will not appear in the XStore brand filter by default.

To resolve this, we recommend using the XStore Brands feature, which is fully integrated with our theme and ensures compatibility with the brand filter.

Read more – https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

Best Regards,
8Theme’s Team

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mein

Participant

April 15, 2025 at 10:10

Also the filter itself is not there when I view the site. I can see it only while editing.

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Rose Tyler

Support staff

April 15, 2025 at 10:26

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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mein

Participant

April 15, 2025 at 13:57

Another problem happened 😅! The home page disappeared… when I open the website it immediately shows the shop page without header or footer or any other navigators. I can only see products.

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Rose Tyler

Support staff

April 15, 2025 at 14:19

Hello,

Thank you for reaching out to us.

Solved – https://prnt.sc/1cEs_c4Jw_Kr

Warm Regards,
The 8Theme Team

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mein

Participant

April 26, 2025 at 18:50

I think I finally found out why I can’t see the changes that I do via elementor in my Shop page. I have 2 shop pages, one of them can be only edited by elementor but it is not linked to any button or menu, and the other one can be edited through the customize button only (xstor editing). I don’t know how to solve this problem.

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Alex Carter

Support staff

April 28, 2025 at 09:24

Hello,

Kindly provide a link or additional information and URLs to help us better understand your request.

In order to assist you more effectively, we would appreciate it if you could record a video demonstrating the issue along with the steps that lead to it. This will enable us to better understand and replicate the problem on our side.

Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

We look forward to your response.

Warm Regards,
The 8Theme Team

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