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Huge problem with your plug-in - by Tomasz

This topic has 4 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Tomasz

Tomasz

Participant

November 5, 2020 at 18:23

I have a huge problem with your plug-in.
It causes such a bug as you can see on screenshots. I can’t edit products…
When I turn it off the problem disappears. I have already checked it many times.
Please help me quickly

#258015 Copied Theme version: 7.4.10 WooCommerce version: 4.6.1

3 Answers

Rose Tyler

Support staff

November 6, 2020 at 09:23

Hello,

Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
If the problem is independent of 3-rd party plugins, provide us with temporary wp-admin and FTP access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#258096 Copied

Tomasz

Participant

November 11, 2020 at 09:16

Still the same.. Help me

Please contact administrator
for this information.

#258953 Copied

Tomasz

Participant

November 11, 2020 at 15:43

Everything is already working. I uploaded the old backup.

#259000 Copied
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