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HTTP ERROR 500 after installing plugins and back office completly inaccessible

This topic has 2 replies, 2 voices, and was last updated 5 years, 10 months ago ago by Rose Tyler

paul022

Participant

June 21, 2018 at 19:43

Hi, i bought the xstore them then installed it by ftp upload without problems,

then i followed the video direction that says to install the plugins but now when i go to my website backoffice, i get the erro page:

HTTP ERROR 500

so i can not do anything from here,

can you tell me what is happening with the theme, how to solve this problem ?

#195366 Copied Theme version: xstore WooCommerce version: themeforest-15780546-xstore-responsive-woocommerce-theme-wordpress-theme

1 Answer

Rose Tyler

Support staff

June 22, 2018 at 07:02

Hello,

Thanks for the topic.
Please, make sure you have checked all the server requirements before the installation – https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
The error 500, as a rule, relates to server configuration so you need to contact your hosting provider support.

Regards

#195376 Copied
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