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Html tags in Attributes tab of Simple Product

This topic has 12 replies, 4 voices, and was last updated 8 years, 7 months ago ago by Robert Hall

Vladislav

Participant

August 25, 2015 at 12:36

Hello!

After last update all html tags disappeared from Value(s) field of attribute, in particular “ ” tag. Tried to insert tags once more time, but got the same result.
I need that sub-attributes begin at a new paragraph, for that i need tag.
For example (It was before update):
GENERAL: Talk time: 13 hours
Operating temperature: -10˚C ~ 55˚C (14°F ~ 131°F)
Dimensions: 94.7 mm x 48.3 mm x 25.5 mm
Weight: 60 g (2.11 oz)

BATTERY: Charging time: 2.5 hours
Type: Lithium polymer

Best regards

#82160 Copied

11 Answers

Jack Richardson

Support staff

August 25, 2015 at 16:31

Hello,

Did you update Visual Composer plugin https://www.8theme.com/download-plugins/ ?
Please provide us with FTP and WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#82245 Copied

Vladislav

Participant

August 26, 2015 at 15:30

Hello!

I don’t think that the matter in Visual Composer. The version 4.6.2 is up-to-date.
There are no Visual Composer tools in Value(s) field of attribute
https://yadi.sk/i/7uxWG_v0ig4Dv

#82497 Copied

Eva Kemp

Support staff

August 26, 2015 at 16:32

Hello,

The attributes are related to Woocommerce configuration. Did you create them in Products > Attributes section? Please read how to create them:
http://docs.woothemes.com/document/managing-product-taxonomies/#section-3
http://docs.woothemes.com/document/variable-product/

Regards,
Eva Kemp.

#82518 Copied

Vladislav

Participant

August 28, 2015 at 11:20

Hello, Eva!

I know that the attributes are related to Woocommerce configuration and created simple product by Woocommerce guides. But before last update I could insert tag , now tags disappear when I save changes.

I try understand these your changes or I’d have to appeal Woocommerce developers.

Best regards,
Vladislav

#82924 Copied

Eva Kemp

Support staff

August 28, 2015 at 11:43

Hello,

Where are you adding   tag, in text editor of product description or in attributes section as showed on your screenshot https://yadi.sk/i/7uxWG_v0ig4Dv ?

Please describe step by step how we can replicate the issue.
Thank you.

Regards,
Eva Kemp.

#82929 Copied

Vladislav

Participant

August 31, 2015 at 12:23

Hello, Eva!

Sorry for delay. Tag at the field by arrow.
https://yadi.sk/i/QIoMmvveimegG

Best regards,
Vladislav

#83274 Copied

Eva Kemp

Support staff

August 31, 2015 at 13:35

Hello,

Please provide us with correct wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#83309 Copied

Vladislav

Participant

August 31, 2015 at 14:04

Eva, there.

Below the data and the link on example item.

Best regards,
Vladislav

Please, contact administrator
for this information.

#83328 Copied

Eva Kemp

Support staff

August 31, 2015 at 16:02

Hello,

I’ve checked this issue with Twenty Fifteen theme and tags can’t be added there too.
In this case you have to contact Woocommerce support and ask them to investigate the issue with default WordPress theme – Twenty Fifteen.

Regards,
Eva Kemp.

#83372 Copied

Vladislav

Participant

August 31, 2015 at 16:22

Eva, Thanks a lot for your attention!

Best regards,
Vladislav

#83381 Copied

Robert Hall

Support staff

August 31, 2015 at 16:26

Hello,

You’re welcome!

Regards,
Robert Hall.

#83384 Copied
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