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  Janina

  Participant

  March 14, 2025 at 12:17

  Hi there,
  unfortunately I missed to unregister the test-page (start.akdademie-kindliche-entwicklung.de) before launch to the main domain https://akademie-kindliche-entwicklung.de, which is live now!

  Now I am afraid to loose the license, if I unregister the old, not needed URL start.akademie-kindliche-entwicklung.de by your page “My Licenses” (https://www.8theme.com/account/#etheme_show_8t_licenses_anchor). Is it possible for you to change the URL for me without any effect to the live-page?
  In fact there is only ONE license aktive, the second license I have is because of the Extended Support I needed.

  Thank you very much and best regards,
  Janina

  Files is visible for topic creator and
  support staff only.

  #437328 Copied Theme version: 9.4.5
  3 Answers
  

  Rose Tyler

  Support staff

  March 14, 2025 at 13:43

  Hello,

  Thank you for reaching out to us.

  Please follow these steps to resolve the issue:
  1. Go to the account page on our website and deactivate the outdated site.
  2. Then, navigate to the page shown in your screenshot where the theme activation is displayed for your new, current website. Click the “Unregister” button, and then activate the theme using your purchase code.

  This should resolve the situation. If you need any further assistance, please feel free to contact us.

  Warm Regards,
  The 8Theme Team

  #437338 Copied
  

  Janina

  Participant

  March 14, 2025 at 13:50

  Hey Rose,
  thank you very much! This worked fine!

  Just the URL is wwithout the httpS registered on your site, but this was automatically filled out.

  Thank you very much and best regards,
  Janina

  Files is visible for topic creator and
  support staff only.

  #437339 Copied
  

  Rose Tyler

  Support staff

  March 14, 2025 at 14:47

  Hello,

  Thank you very much for your kind feedback! We are glad to hear that everything is working fine.

  Best regards,
  8Theme’s Team

  #437343 Copied
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