How to removed the unneeded sections that they are not at “single product” page?

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Grace Chen
    Grace Chen
    Participant
    May 3, 2024 at 10:54

    Hello There,

    I made a big mistake while trying to fix the product image problem. I accidentally created a “single product” page under the theme builder, and all my previous layouts got changed. I tried to recover most of them, but I still have 3 problems that I don’t know how to fix. Although I removed the unneeded section, those still show up on the web pages. Please see the screenshot. Please kindly help me figure this out.

    Thank you very much!
    Grace

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    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 3, 2024 at 12:21

    Hello, @Grace Chen,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We are writing to inform you that we have identified and addressed a cache issue on your website. To resolve the problem, we have deactivated the Light Speed Cache Plugin. This action has successfully rectified the issues concerning the removal of the ‘Navigation’, ‘Reviews’, and ‘Related Products’ sections on your site.

    2/ To enlarge the product image on your platform, please increase the width of the image column. This adjustment will automatically enhance the size of the product image. For your reference, you can view the changes in the image provided in the following link: https://ibb.co/mXJP0m4

    We trust this guidance will be beneficial to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Grace Chen
    Grace Chen
    Participant
    May 3, 2024 at 21:16

    Hello Tony,

    Thank you SO much for your help!

    One thing I noticed was that the product gallery setting did not show up correctly, although I set it as the first type under the Gallery/ main configuration. How do I correct it? see screenshot!

    Also, I’m confused by the fact that there are two areas to set the page’s layout; the functions seem to overlap. How do I use it correctly?
    1. Theme Options/WooCommerce Shop
    2. Xstore Builders/Single Product

    Thank you,
    Grace

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 4, 2024 at 05:37

    Hello, @Grace Chen,

    Thank you for your response.

    1/ We would like to inform you that the issue you are experiencing is due to the use of a custom layout for the single product page, which has been set up through the XStore Builder > Single Product Builder via Elementor.

    To make the necessary adjustments as per your requirements, please proceed to edit the layout via the XStore Builders > Single Product Builder in Elementor.

    Kindly note that only one method can be utilized at a time for configuring the layout.

    For your reference, we have included a relevant image in the private content area of our correspondence.

    We trust this information will be of assistance to you

    2/ We would like to inform you that there are two methods available for configuring the single product page. Please note that only one method can be utilized at a time. https://imgur.com/zGCYoZG

    1. Navigate to XStore > Theme Options > WooCommerce (Shop) > Single Product Builder.
    2. Access the Single Product Builder in Elementor via XStore Builders.

    We trust this information will be of assistance to you.

    Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

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