• 

  Esther

  Participant

  May 11, 2017 at 14:31

  We want to totally remove it from the source code, cause it is generating some javascript error and crash with other plugins, can you please let me know how to remove this plugin initialisation from your theme source code directly?

  https://codecanyon.net/item/swinxyzoom/3766106

  I already comment it out from your theme-function.php file but it is still initialise it. After comment the line it will show the error message below

  https://dl.dropboxusercontent.com/u/188630/support/wcuf_error_2.jpg

  #162863 Copied
  3 Answers
  

  Rose Tyler

  Support staff

  May 12, 2017 at 10:52

  Hello,

  Please provide us with FTP credentials in Private Content.

  Regards,
  Rose Tyler.

  #162930 Copied
  

  Esther

  Participant

  May 16, 2017 at 09:41

  Hi,

  Can you let us know directly so that we can handle our self.

  TQ

  #163212 Copied
  

  Rose Tyler

  Support staff

  May 17, 2017 at 10:19

  Hello,

  Please provide us with FTP credentials in Private Content (visible only for our technical support). Without your access, we can’t properly help you.

  Regards,
  Rose Tyler.

  #163298 Copied
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