How do I keep my ‘Description’ tab open by default on my product page?
My settings are set to ‘Off’ in the ‘First Tab Closed’ but my tab is still staying closed (screenshot attached)
This topic has 15 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez
How do I keep my ‘Description’ tab open by default on my product page?
My settings are set to ‘Off’ in the ‘First Tab Closed’ but my tab is still staying closed (screenshot attached)
Hi,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.
Let us know the results.
Warm Regards,
The 8Theme Team
Hi there,
I deactivated all my 3rd party plugins, cleared my cache and switch to the parent theme and am still having the same issue.
Hello,
You have two tab elements https://prnt.sc/zVdwvg8t6gik on the page with different settings, which seems to be causing a conflict. The issue is resolved when one of the tab elements is removed.
Please provide us with FTP access so that we can check whether a solution can be found or if it will be necessary to keep only one tab element on the single product page.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme Team
I have added the details in the private content box
Hello,
We appreciate your prompt response.
We are unable to see which FTP password can be used. Could you please check the access details you have provided?
Best regards,
The 8Theme Team
Ah sorry, the password is in the private content box.
Hi,
Unfortunately, your FTP credentials lead to an empty folder on the server https://prnt.sc/yMJAUnRVNVML . Please check
Best regards,
8Theme Team
Hmm sorry about that – I will ask my hosting provider and get the correct details for you ASAP.
Thanks
Updated details in private content
Hi,
Command: USER armagedd
Response: 331 User armagedd OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Please try to connect to FTP using FileZilla yourself and provide us with the correct credentials.
Warm Regards,
The 8Theme Team
Sorry about this – can you try these details?
Hello @nmble,
As you are using several single product tab widgets on your single product page, they may conflict with each other. Therefore, we have implemented a custom solution in your child-theme/functions.php file. You can now check the first active tab on your desktop.
add_action('wp_head', function() {
if ( !class_exists('WooCommerce') || !is_product() ) return;
?>
<script type="text/javascript">
jQuery(document).ready(function($) {
let tabs = $('.elementor-widget-woocommerce-product-etheme_tabs.elementor-hidden-tablet.elementor-hidden-mobile');
setTimeout(function() {
let first_tab = tabs.find('.et-woocommerce-tab').first();
$(first_tab).find('>a').trigger('click');
}, 500);
});
</script>
<?php
});
Best regards,
Jack Richardson
The 8Theme’s Team
Thanks for the support! My topic “How to have my first tab open/active on my product page?” has been successfully resolved.
Dear nmble,
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Topic closed.
The 8Theme Team
The issue related to '‘How to have my first tab open/active on my product page?’' has been successfully resolved, and the topic is now closed for further responses