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How to edit billing address that appears on the thank you page

This topic has 8 replies, 2 voices, and was last updated 21 hours, 42 minutes ago ago by Jack Richardson

Will

Participant

November 28, 2025 at 15:53

On the Thank You page after the customer completes an order, there is my billing address.

See the screenshot.

How can I edit and change it?

Let me know.

Thanks.

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7 Answers

Jack Richardson

Support staff

November 28, 2025 at 19:06

Hello @Will,

Could you please attach the URL of the page and provide access details in the private content section? With this access, we will be able to review the page and determine whether there is a solution to place it in the requested location.

As we can see from the screenshot, the previous buttons are displayed by some custom plugins, so it is necessary to check whether there are possible solutions using custom CSS in this case.

Best regards,
Jack Richardson
8Theme Team

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Will

Participant

November 29, 2025 at 12:05

Please find the info in the Private Content Section

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 30, 2025 at 19:29

Hello @Will,

Could you please check whether your website is currently accessible from your side? We are encountering a “No connection” error when trying to access it.

Best regards,
Jack Richardson
The 8Theme Team

#461118 Copied

Will

Participant

December 1, 2025 at 10:21

Hi Jack,

There was some issues but now it is fine.

Kindly check and let me know.

Also please let me know how do I edit the billing address.

Thanks.

#461184 Copied

Jack Richardson

Support staff

December 1, 2025 at 10:32

Hello @Will,

We are still experiencing difficulties accessing your website. Could you please check whether it is functioning correctly on your side and provide us with your feedback?

Best regards,
Jack Richardson
The 8Theme Team

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Will

Participant

December 2, 2025 at 20:31

Hi Jack,

Kindly check now if you can access the site.

Thanks.

#461357 Copied

Jack Richardson

Support staff

December 3, 2025 at 08:29

Hello @Will,

We have attempted to access your website from different devices, both with and without a VPN, but we still do not have access. Could you please check whether there are any IP restrictions or blocks on your server that might be preventing access to your website?

Best regards,
8Theme Team

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