How to delete current XStore license and load new license?

This topic has 7 replies, 2 voices, and was last updated 3 months ago ago by Bleached

  • Avatar: Bleached
    Bleached
    Participant
    November 28, 2023 at 14:56

    Hi there,
    Our license and support expired so we just purchased a new license.

    Please assist with instructions on how to delete the current purchase code and to install the new one. We have already deleted the old license in the 8theme account. There was no option provided to Deactivate according to the pop-up which appeared when clicking the Unregister button.

    Kind regards,
    Greg

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2023 at 16:10

    Hello, Bleached,

    Thank you for contacting us and for using XStore.

    XStore > Welcome panel > Click on the Unregister button one more time.

    Kind Regards,
    8theme team.

    Avatar: Bleached
    Bleached
    Participant
    November 28, 2023 at 20:06

    Hi Rose,

    Thanks for the prompt reply….

    Clicked on the Unregister button as directed but it brings up the instruction popup again.

    Is there a way to add screenshots?

    Please assist,

    Kind regards,
    Greg

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2023 at 08:09

    Hello, Bleached,

    We appreciate your prompt response.

    Please provide us with temporary wp-admin access, so we can try re-register XStore on your site.

    Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    Avatar: Bleached
    Bleached
    Participant
    November 29, 2023 at 10:29

    Hi Rose,

    I created a temp login for you.

    Thanks,

    Kind regards,
    Greg

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2023 at 10:45

    Hello, Bleached,

    Activated. Please check.

    Kind Regards,
    8theme team

    Avatar: Bleached
    Bleached
    Participant
    November 30, 2023 at 10:43

    Ahhh thank you Rose!

    Much appreciated.

    Kind regards,
    Greg

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