Return to previous page

How do i update from XSTORE Dashboard as getting error message

This topic has 6 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Awais Ahmed

bagshaw50

Participant

July 21, 2022 at 22:01

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

When trying to update using my XSTORE dashboard i am getting this error so I cannot update my theme

can you please advise?

#330206 Copied Theme version: 8.2.2 WooCommerce version: 6.6.1

5 Answers

Awais Ahmed

Participant

July 22, 2022 at 05:30

Hello, @bagshaw50,

Try to deactivate and activate the theme using your purchase code and then IMPORTANT: go to Dashboard > Updates > click CHeck again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issues.

And if still you will not able to update it, then please share your site WP Admin URL and Credentials in a private content area of this topic, so that I’ll check and further help you out.

Regards 8Themes Team.

#330215 Copied

bagshaw50

Participant

July 22, 2022 at 07:02

This worked for theme but not the plug in

so it is not giving me the option to update could you please look for me?

This theme version requires the following plugin XStore Core to be updated up to 4.2.4 version

Please contact administrator
for this information.

#330223 Copied

Awais Ahmed

Participant

July 22, 2022 at 07:18

Hello, @bagshaw50,

Your provided WP Admin Login details are not correct/working, Can you please share the correct one, so that I’ll check and help you out.

https://postimg.cc/Rq7tsQNM

Regards 8Themes Team.

#330227 Copied

bagshaw50

Participant

July 22, 2022 at 08:56

Try this one apologies

Please contact administrator
for this information.

#330236 Copied

Awais Ahmed

Participant

July 22, 2022 at 09:24

Hello, @bagshaw50,

Your issue has been solved please check back to your site now after removing the browser cache. I have updated the plugin for you on your site.

Regards 8Themes Team.

#330240 Copied
Tagged: dashboard, error, message, update, woocommerce, wordpress, xstore
Viewing 6 results - 1 through 6 (of 6 total)