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How can i import demo theme, Whenever am trying to import demo theme it get stuck

This topic has 7 replies, 2 voices, and was last updated 2 weeks ago ago by Alex Carter

Saurabh Dhingra

Participant

June 6, 2025 at 12:46

Whenever am trying to import demo theme, This message appears and it stuck there.
Please help me to import theme

Welcome to Demo Setup Wizard
Dear Valued Customer, whether you’re launching an online store, corporate site, blog, portfolio, or any other type of website, our prebuilt options provide a solid foundation.

Installing a prebuilt website is a breeze with XStore. Simply follow our step-by-step wizard, and in no time, you’ll have a professionally designed website up and running.

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6 Answers

Alex Carter

Support staff

June 6, 2025 at 13:35

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Saurabh Dhingra

Participant

June 6, 2025 at 13:40

Please check private message

Please contact administrator
for this information.

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Saurabh Dhingra

Participant

June 6, 2025 at 13:41

Please check private message

Please contact administrator
for this information.

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Alex Carter

Support staff

June 6, 2025 at 13:53

Hello,

We appreciate your prompt response.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process.
Currently, we have noticed that 24 plugins are active on your website. We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Warm Regards,
The 8Theme Team

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Saurabh Dhingra

Participant

June 6, 2025 at 13:54

sure, Let me trying doing that

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Alex Carter

Support staff

June 6, 2025 at 14:51

Hello,

Take your time.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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