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Hotspot on mobile is not working correctly

This topic has 8 replies, 3 voices, and was last updated 2 years, 2 months ago ago by FS

FS

Participant

February 4, 2022 at 16:09

Hi Staff

I’ve updated your theme and now my hotspot element is not working correctly on mobile devices. When I click on a + nothing happens… Is there a known issue about that?

Best

Please, contact administrator
for this information.

#316207 Copied Theme version: 8.1

7 Answers

Rose Tyler

Support staff

February 4, 2022 at 16:13

Hello,

Please check how it works on our demo from your mobile – https://xstore.8theme.com/elementor/demos/minimal-fashion02/hotspot-element/

Regards

#316208 Copied

FS

Participant

February 4, 2022 at 16:24

Hi Rose

There it’s working. I’ve disabled all other plugins except elementor pro and your core plugin but at my end it’s still not working :-/

#316211 Copied

Rose Tyler

Support staff

February 5, 2022 at 09:47

Hello,

Provide temporary wp-admin and FTP access so we can take a closer look.

Regards

#316262 Copied

FS

Participant

February 7, 2022 at 10:00

Here the credentials

Please contact administrator
for this information.

#316363 Copied

Olga Barlow

Support staff

February 7, 2022 at 18:17

Hello,

Thank you. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#316430 Copied

Rose Tyler

Support staff

February 8, 2022 at 08:35

Hello,

check now !
fix in update will be included too

Regards

#316487 Copied

FS

Participant

February 8, 2022 at 08:38

Cool thank you 🙂

#316488 Copied
Tagged: hotspot, mobile, themes, troubleshoot, woocommerce, wordpress
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