Homepage Error after updating plugin - by thorth219

Solved8 replies2 participantsUpdated by thorth219

  • Avatar: thorth219
    thorth219
    Participant

    Hi guys,
    i need help for error in my homepage. I’ve installed some new plugins via plugin installer (elementor, elementor header footer, filebirds, & xstore white label) also, updated quform and wpbakery. After that, my homepage shows “there has been a critical error on your website” also it’s change dimension by itself. Can you help me with this issue, please?

    Please, contact administrator
    for this information.
    #251670 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

    8 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    You need to turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Also, check server error log.

    Regards

    #251678 Copied
    Avatar: thorth219
    thorth219
    Participant

    i enabled debug mode and it show this notes (i put it below).
    Can you help me to identify the issues? Is it because of the new version of wpbakery?

    Please contact administrator
    for this information.
    #251775 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Provide temporary wp-admin and FTP access, our technicians will take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    #251779 Copied
    Avatar: thorth219
    thorth219
    Participant

    Sure, i put the detail below.

    Please contact administrator
    for this information.
    #251784 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You provided FTP to empty directory https://prnt.sc/ujdtn7 Check the destination folder of the FTP user.

    Regards

    #251792 Copied
    Avatar: thorth219
    thorth219
    Participant

    woopsie.. done , please check again

    #251795 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Fixed.

    Regards

    #251809 Copied
    Avatar: thorth219
    thorth219
    Participant

    Thanks, it’s all good now 🙂

    #252313 Copied

The issue related to '‘Homepage Error after updating plugin’' has been successfully resolved, and the topic is now closed for further responses