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Homepage Error after updating plugin - by thorth219

This topic has 9 replies, 2 voices, and was last updated 5 years, 2 months ago ago by thorth219

thorth219

Participant

September 17, 2020 at 10:26

Hi guys,
i need help for error in my homepage. I’ve installed some new plugins via plugin installer (elementor, elementor header footer, filebirds, & xstore white label) also, updated quform and wpbakery. After that, my homepage shows “there has been a critical error on your website” also it’s change dimension by itself. Can you help me with this issue, please?

Please, contact administrator
for this information.

#251670 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

8 Answers

Rose Tyler

Support staff

September 17, 2020 at 12:15

Hello,

You need to turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Also, check server error log.

Regards

#251678 Copied

thorth219

Participant

September 18, 2020 at 07:54

i enabled debug mode and it show this notes (i put it below).
Can you help me to identify the issues? Is it because of the new version of wpbakery?

Please contact administrator
for this information.

#251775 Copied

Rose Tyler

Support staff

September 18, 2020 at 08:15

Hello,

Provide temporary wp-admin and FTP access, our technicians will take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#251779 Copied

thorth219

Participant

September 18, 2020 at 08:53

Sure, i put the detail below.

Please contact administrator
for this information.

#251784 Copied

Rose Tyler

Support staff

September 18, 2020 at 09:23

You provided FTP to empty directory https://prnt.sc/ujdtn7 Check the destination folder of the FTP user.

Regards

#251792 Copied

thorth219

Participant

September 18, 2020 at 09:33

woopsie.. done , please check again

#251795 Copied

Rose Tyler

Support staff

September 18, 2020 at 12:00

Fixed.

Regards

#251809 Copied

thorth219

Participant

September 23, 2020 at 07:37

Thanks, it’s all good now 🙂

#252313 Copied
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