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Topic: Home page error, demo data error, and woo commerce error

Tagged: error, help, home page error

palumboe1

Participant

March 23, 2015 3:18 am

So number one homepage doesn’t display like the photo, i installed demo pages and even from reading previous forums it works when you put [etheme_recent_products per_page=”9″ columns=”3″] but it looks horrible.
Woocommerce says the theme is using an old version in the theme
Theres no products pages
demo data doesnt full install says an error

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palumboe1

Participant

March 23, 2015 3:20 am

got the home page looking better also envato plugin never comes up to install, also should i create a child theme?

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Eva Kemp

Support staff

March 23, 2015 9:07 am

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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palumboe1

Participant

March 23, 2015 5:53 pm

HEre is the FTP in PRIVATE CONTENT thanks for the extremely fast answer

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Eva Kemp

Support staff

March 23, 2015 6:09 pm

Hello,

Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

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palumboe1

Participant

March 25, 2015 2:05 am

Hi i attached wp-admin please also make sure the links work because there is no my account page or anypages but 3

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Eva Kemp

Support staff

March 25, 2015 9:06 am

Hello,

We can’t connect via FTP, there is an error:
Error: ssh_init: Name or service not known
Error: Could not connect to server

Also provide us with a site name.

Thank you.
Regards,
Eva Kemp.

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palumboe1

Participant

March 26, 2015 7:59 pm

Heres the answer to your error

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palumboe1

Participant

March 27, 2015 3:54 pm

I posted sftp in last comment

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Eva Kemp

Support staff

March 27, 2015 5:35 pm

Hello,

I’ve edited your Home page.
Please clear browser cache and check the site.

Regards,
Eva Kemp.

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palumboe1

Participant

March 27, 2015 8:10 pm

Thank you very much for the help now do i need to create a child theme to keep my data safe or just enable custom editing?

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Eva Kemp

Support staff

March 27, 2015 8:33 pm

Hello,

You can make style changes in custom.css file.
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/xmarket directory via FTP and enable it in Xmarket – Theme Settings, tick “Enable Custom CSS file”.
If you need to modify some theme files then you have to use child theme and copy modified files in child theme folder. In this case style changes should be made in style.css file of the child theme.

Thank you.
Regards,
Eva Kemp.

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palumboe1

Participant

March 30, 2015 3:13 am

Hi i just installed the child theme, what ever you did to the parent theme can you do it to the child theme now so if your theme updates i wont loose what ever you did, thank you again

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Eva Kemp

Support staff

March 30, 2015 8:07 am

Hello,

Nothing was changed in php or css files, so there is nothing to transfer into a child theme.

Thank you.
Regards,
Eva Kemp.

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pxmedia

Participant

March 31, 2015 7:00 pm

Why is it that I can reply but not start my owm post? I have been trying to communicate with you guys for three days now. This system sucks.

Here is all my comments to date and your replies (If you like to call them that)

I’m having an issue with your theme after the Woocommerce update. The add to cart button disappeared. And the products will not show on the shop page. There should be 5pages of products. When I view the products via the admin “View Page” it all looks fine.

I have updated the theme, WP plugins nothing works.

Please help. http://www.experioninst.com/product-category/antiques/

You will see that I have 5 pages but NONE of the products show and if you look at a single product page the add to cart button is missing.

I now noticed after looking through the status page you have many Woocommerce overrides that are OUT OF DATE. Why haven’t you updated this theme. You shouldn’t still be selling it if it’s not working correctly. Please reply ASAP. My client is going nuts.
Helen_Smith
Helen_Smith AUTHOR TEAM 1 day ago
Flag
Hello, pxmedia

Thanks for using our product. We are working now on the theme update and fixing issues that was caused with the last woocommerce version. If you need our help urgently, please, contact us at Forum http://www.8theme.com/forums

Regards
Default-user
pxmedia PURCHASED 23 hours ago
Flag
I have tried your custom.css and nothing is working…
Default-user
pxmedia PURCHASED 23 hours ago
Flag
I have done what you asked and created a member acc on your forum but you don’t give me the ability to start a post? How Can I get this Fatal problem fixed. I need HELP NOW!!!!!!!!!!!!!!!!!!
Helen_Smith
Helen_Smith AUTHOR TEAM 10 hours ago
Flag
We will get back to you via email that you have left! Thanks

Regards
Default-user
pxmedia PURCHASED 1 minute ago
Flag

Edit
Day three and still nothing has been salved???
Site URL: hidden
Theme version: 1.9
WooCommerce version: 2.3.7

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Olga Barlow

Support staff

March 31, 2015 8:28 pm

Hello, @pxmedia

Sorry for delay. We have checked your account and you should be able to create topic. What error do you get while press create topic button?

You have updated woocommerce and theme, but previous version of theme includes a lot of files that are not necessary in current version.
How you could fix it:
1) delete wp-content/themes/xmarket/woocommerce folder (to remove all the out date files)
2) upload xmarket/woocommerce folder from new theme version instead of deleted one (to add only necessary files in our theme)

Or provide FTP access to your site in Private content and we’ll help you with this.

Regards,
Olga Barlow

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pxmedia

Participant

March 31, 2015 8:39 pm

Yes, please help. here is my FTP info.

Please be sure to only log into the experioninst.com folder

See below login info

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pxmedia

Participant

March 31, 2015 8:56 pm

I don’t see a button. I only see create reply

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Eva Kemp

Support staff

April 1, 2015 2:17 pm

Hello @pxmedia,

As I see the latest theme version is 1.8. May we update the theme?
When you’re in your profile you can create a topic this way:
http://storage3.static.itmages.com/i/15/0401/s_1427894165_1519671_8a18f7f509.png

Regards,
Eva Kemp.

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pxmedia

Participant

April 1, 2015 4:44 pm

Yes, please do what you need to fix. I have full backups.

Thank you
DG.

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