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Home page demo not imported while installing the theme

This topic has 7 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Alex Carter

Opal Beauty

Participant

July 17, 2025 at 21:28

home page demo not imported while installing the theme

Files is visible for topic creator and
support staff only.

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6 Answers

Rose Tyler

Support staff

July 18, 2025 at 07:12

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
Currently, we have noticed that 18 plugins are active on your website. We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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Opal Beauty

Participant

July 18, 2025 at 11:37

it worked but this time too it is not loaded properly

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

July 18, 2025 at 11:50

Hello,

We appreciate your prompt response.

Please note that during the import of demo content, attributes and variations may not always be imported completely, which may have caused this issue. You just need to replace the demo products with your own.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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Opal Beauty

Participant

July 19, 2025 at 07:38

design is not properly imported

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Opal Beauty

Participant

July 19, 2025 at 07:38

call me – +917024533396

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Alex Carter

Support staff

July 19, 2025 at 08:33

Hello,

Please note that we provide support exclusively through this forum and not via phone.

Kindly describe your issue in as much detail as possible and provide temporary access to your website so that we can assist you effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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