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Home, Blog, Portfolio Pages & Https solution requeired

This topic has 47 replies, 3 voices, and was last updated 10 years, 8 months ago ago by Eva Kemp

mthepro

Participant

September 8, 2014 at 17:44

Dear Eight Them Team,

I have practically completed my customisation of the them to go live. However, I need your advice to resolve the following queries asap please. Thanks:

1. Home Page Footer – About Company/ Contact information (Payment Icons) – How do I remove the 3 broken images after the ‘Discovery Icon’ at the footer of the page (code inputted as instructed in set up doc via static block/ widget method)?

2. Checkout/ Cart/ My Account – How do I enable secure HTTPS and input SSL certificate (clicking direct links in header returns an error, unsafe or unable to reload page message)?

3. Blog & Portfolio pages – Blog set up in grid format. However, side bar not showing even though enabled on post and page options (using Main Side Bar, 1/6,RHS option). How can I make the side bar visible please (side bar is visible on Shop page when enabled)?

4. Portfolio page – Used theme options to select 3 column visibility option, however page only shows 2 columns after selecting & saving or shows 3 columns when 4 columns is selected (feature worked before, but no longer working and all left justified). How can I remedy to show 3 columns and centralise the page columns too please?

5. Is there a widget or option I can use to add a ratings system for each image within each separate portfolio (I have 9 portfolios containing 10 images each. However, currently only showing one rating for whole portfolio group of images as a collective rather than each image separately)?

Thank you.

Yours sincerely,

MthePro

#14643 Copied

46 Answers

Eva Kemp

Participant

September 8, 2014 at 20:48

Hello,

1. Please provide us with the link of your site and show us a screenshot of what you want to remove.

2. You need install SSL certificate. Your hosting provider should help you with it.

3./4. Please provide us with wp-admin panel credentials to check the issue.

5. Sorry, but there is no such feature in our theme. You may try to use some plugins.

Regards,
Eva Kemp.

#14673 Copied

mthepro

Participant

September 20, 2014 at 16:33

Hello Eva,

Thank you for your message. Information as requested in Private Content.

I appreciate your support. I hope I am adding justice and value to your great template design.

Regards,

MthePro

Please, contact administrator
for this information.

#16275 Copied

Eva Kemp

Participant

September 20, 2014 at 18:45

Hello,

1. Sorry, but I don’t see 3 broken images in the footer:

Could you please show a screenshot what images you are talking about?

3./ 4. Please update the theme to the latest version – 2.4. Some bugs were fixed in it.

Thank you.

Regards,
Eva Kemp.

#16279 Copied

mthepro

Participant

September 21, 2014 at 23:12

Hello Eva,

Thank you for your message.

1. Screenshot in Private info 1.

3/4. Will do.

Have a good week.

Kind regards,

MthePro

Please, contact administrator
for this information.

#16359 Copied

Eva Kemp

Participant

September 22, 2014 at 12:13

Hello,

I’ve removed 3 images.
Please check the footer now.

Regards,
Eva Kemp.

#16406 Copied

mthepro

Participant

September 23, 2014 at 20:40

Hello Eva,

Acknowledged.

Kindly feel free to drop by the site when it goes live.

Thank you.

Regards,
MthePro

#16682 Copied

Eva Kemp

Participant

September 23, 2014 at 23:13

Hello,

You’re welcome.

Regards,
Eva Kemp.

#16699 Copied

mthepro

Participant

September 28, 2014 at 21:26

Hello Eva,

I hope my message finds you well.

The Purchase Code for 8Theme from Envato is returning as an invalid License for Visual Composer Settings.

Please would kindly confirm how I am able to activate the Visual Composer license.

Thank you.

Regards,

MthePro

#17379 Copied

Robert Hall

Participant

September 29, 2014 at 06:29

Hello,

It would be better if you contact to Visual Composer support team and thier specialists will look into this issue more deeply.

Regards,
Robert Hall.

#17397 Copied

mthepro

Participant

October 5, 2014 at 20:21

Hello Eva/ Robert,

I am about to update my Legenda Theme from 2.2 to 2.4. Please would you kinldy recommend:

1. The safest way to upgrade from 2.2 to 2.4 and keep all my data – so the site is ready and unaffected?
2. The best back up and restore tool to use with Legenda and Word Press theme (Visual Composer, Revolution Slider, Woo Commerce and a few other plug ins keep disappearing from the dash board even though they show in my FTP client database folder)?

Thank you.

Regards,

MthePro

#18415 Copied

Eva Kemp

Participant

October 6, 2014 at 10:42

Hello,

1. Here you can watch the tutorial how to update theme. Don’t forget to create a back up of your files and database.

2. You can create back up with the tools you have at your hosting company.
You should contact them and ask how to make a back up.

Thank you.
Regards,
Eva Kemp.

#18434 Copied

mthepro

Participant

October 9, 2014 at 05:06

Hello Eva/ Robert,

Thank you.

The following plug-ins (and other newly installed plug-ins) keep falling of the site after installation and sign-out: Revolution Slider, Visual Composer and WishList.

I am having to delete the FTP plugin folder files and re-install the WP plugins every time I log in.

After the theme update I received the following dashboard message:

“This theme requires the following plugins: Revolution Slider, Visual Composer and WishList.
This theme recommends the following plugin: Screets Chat.
Begin installing plugins | Dismiss this notice”

Please kindly advise how to keep the plug-ins active on the site permanently.

Thank you.

Regards,

MthePro

#18935 Copied

Eva Kemp

Participant

October 9, 2014 at 13:17

Hello,

Have you changed login details to wp-admin panel as we can’t log in?
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#18973 Copied

mthepro

Participant

October 11, 2014 at 12:21

Hello Eva,

Thank you for your message.

1. Yes wp-admin details have been changed. New details in ‘Private Content’ section.
2. FTP Credentials in ‘Private Content’ section too.

Regards,

MthePro

Please, contact administrator
for this information.

#19278 Copied

mthepro

Participant

October 11, 2014 at 12:24

Hello Eva,

WP PW verification in Private Content Section.

Kind regards

Please, contact administrator
for this information.

#19279 Copied

Eva Kemp

Participant

October 11, 2014 at 14:49

Hello,

Sorry, but the credentials to cpanel are incorrect.
Do you have FTP account?
Please ask your host for login details to connect to a server via FTP.

Thank you.
Regards,
Eva Kemp.

#19289 Copied

mthepro

Participant

October 11, 2014 at 21:55

Hi Eva,

My log in details are correct.

The Forum here is not recognising certain characters used in my password i.e. underscore and acute arrow facing left.

Anyway FTP client details are in the Private Content section for you.

Thank you.

Regards,
MthePro

Please, contact administrator
for this information.

#19338 Copied

Eva Kemp

Participant

October 13, 2014 at 10:56

Hello,

What is the password for FTP account?
Could you please change wp-admin panel password to some without special characters?

Thank you.
Regards,
Eva Kemp.

#19409 Copied

mthepro

Participant

October 13, 2014 at 19:52

Hello Eva,

I wanted a strong password due to previous hacking.

Please kindly see the new password in the Private Content area.

Thank you.

Regards,
MthePro

Please, contact administrator
for this information.

#19538 Copied

Eva Kemp

Participant

October 14, 2014 at 15:10

Hello,

Thank you for the credentials but you didn’t give us FTP password.
May we have it?

Thank you.
Regards,
Eva Kemp.

#19681 Copied

mthepro

Participant

October 19, 2014 at 19:46

Hi Eva,

Access information in Private Content area.

Thank you.

Regards,
MthePro

Please, contact administrator
for this information.

#20509 Copied

Eva Kemp

Participant

October 20, 2014 at 11:24

Hello,

I’ve installed the plugins.
Please check them now.

Thank you.
Regards,
Eva Kemp.

#20578 Copied

mthepro

Participant

October 25, 2014 at 20:08

Hi Eva,

Thank you.

I checked the site.
The problem was temporarily fixed. However, on a 2nd visit to the site the same problem occurred.

The plug ins keep falling off.

Please can you advise and help to source a permanent solution, so the plug ins remain permanently fixed and attached to the site.

I have pushed back the site launch as a result.

Regards,

MthePro

#21725 Copied

Eva Kemp

Participant

October 27, 2014 at 12:48

Hello,

Please remove all existing plugin folders in wp-content/plugins and try to install them again.
If the issue still persists create a back up of the database and files and try to reinstall the theme. Please note Woocommerce plugin should be installed the first.

Thank you.
Regards,
Eva Kemp.

#21807 Copied

mthepro

Participant

March 7, 2015 at 00:24

Hi Eva,

I have reworked the site.

The woo commerce was installed before the main theme.

A few topics I require your assistance with please:

1. The portfolio I added to a page, keeps returning an error message of NO POSTS WERE FOUND!
The page was working well earlier in the day, but it is no longer functioning at present.

2. The side bars for the shop and blog pages are all showing on the left hand side at the bottom of the screen, even though I set the templates to display on the right hand side only within the Theme options.

I am grateful if you would look into this and return a workable solution.

Login details in Private Content area.

Thank you.

Regards,

MthePro

Please, contact administrator
for this information.

#48046 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

Eva Kemp

Participant

March 9, 2015 at 10:37

Hello,

I’ve created Portfolio page and it’s working fine.
Also please disable all 3rd-party plugins and check sidebar after that. Some plugin is causing the issue. You can disable them one by one to find it out.

Thank you.
Regards,
Eva Kemp.

#48263 Copied

mthepro

Participant

March 10, 2015 at 05:06

Hi Eva,

Thank you.

I meant the Events page which was using the default template. My apologies.

1. The Events page now appears to be operating correctly. Although, the created portfolio page does not seem to allow repositioning after a chronological page id is allocated.

It also does not disappear from the site page after sending the page to the.

I hope the Events page will remain functional after a permanent delete of the portfolio page.

I will review the effect of each plugin, to resolve the side bar issue.

2. I am grateful if you would kindly confirm how to remove only the discover payment button from the About Company footer.

3. As a thank you, please let me know if there is anything of particular interest on my site which I can provide more information about going forward or whether there is any content you would enjoying viewing on the site.

Thank you.

Best regards,

MthePro

#48362 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

Eva Kemp

Participant

March 11, 2015 at 18:33

Hello,

That “Discover” icon is a part of the whole image located in wp-content/themes/legenda/images/assets/paypal.png. You need edit this picture with some image editor.

Thank you.
Regards,
Eva Kemp.

#48871 Copied

mthepro

Participant

March 12, 2015 at 14:17

Hi Eva,

Thank you for your message.

1. Would you be able to confirm the best location to place the edited image once complete i.e. ftp folder location please?

2. The Events page error has occurred once more, it returns an error message of NO POSTS WERE FOUND!

I removed the images on the page, because I thought that might help, but that was not the solution.

I will administer the plugin one by one check shortly as advised, after the weekend.

However, for the purpose of my beta launch on Friday, are there any other suggestions you can recommend as a suitable resolution please? For this I am grateful.

Best regards,

MthePro

#49105 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5
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