HIGH CPU USAGE IN SERVER WITH XSTORE THEME

Hello, Fernando,

Thank you for providing the log file. Based on our review, it appears that all the errors in the log are related to the “Essential Addons for Elementor” plugin. We kindly ask you to disable this plugin and check the issue again.

Best regards,
The 8Theme Team

Dear Fernando,

Hello, and thank you for your message.

We appreciate the update. In the meantime, we have prepared another updated archive for you. Please remember to make backups before applying any changes. You can find the updated archive in the Private Area.

Best regards,
8Theme Team

Dear Customer,

Hello! Thank you for reaching out to us.

We truly understand how frustrating this issue must be, and we appreciate your continued patience.

Yes, we have already implemented several optimizations aimed at improving CPU usage and memory performance on your server. Additionally, we are actively working on further enhancements, which will be included in an upcoming update scheduled for release very soon.

Please note that the necessary archives are currently located in the private area for your convenience and security. Before proceeding with any updates, we kindly recommend creating a full backup of your website to ensure the safety of your data.

We are committed to resolving this matter and enhancing your overall experience. Thank you once again for your understanding and support.

Best regards,
The 8Theme Team

Hello Fernando,

Thank you for your message and for sharing the error log with us.

We’re very sorry to hear that the latest version has caused such a significant issue, and we truly appreciate your patience as we work to resolve it.

To assist you further, please follow the steps below:

1. Please download and use the updated archive we’ve provided, and run the test again.

2. Before proceeding, ensure that you:
– Clear your site cache.
– Create a full backup of your website.

3. We recommend conducting a 2-hour test session on the frontend as a non-logged-in customer to verify that everything is functioning correctly.

4. After the frontend test, please pause for 1 hour, then log in and test the Elementor editor functionality. Please conduct another 2-hour test session to monitor performance.

5. If the issue persists, please go to your plugins and temporarily disable the Elementor Essential Addons. These add-ons can consume a significant amount of CPU and memory resources, or the issue may be related to another plugin connected to Elementor.

6. If disabling the add-ons does not help, please go to Elementor > Element Manager and scan for used widgets. Disable any unused widgets and test again.

7. Additionally, before starting the testing process, please clear your error log file. This will help us accurately track any new issues that may arise during testing.

We truly appreciate your cooperation and understanding as we work together to resolve this matter.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We’re sorry to hear about the difficulties you’re experiencing with your website and Elementor.

In order to investigate the issue thoroughly, we kindly ask you to provide us with updated access credentials. Unfortunately, the access details you previously shared are no longer working. Please send us fresh login credentials for both the WordPress admin panel and FTP.

Additionally, we strongly recommend creating a full backup of your website before we proceed with any troubleshooting steps.

We appreciate your cooperation and look forward to resolving this issue for you as soon as possible.

Best regards,
8Theme’s Team

Hello,

Thank you for your message and for providing the information.

Regarding the issue with the XStore Patcher, we kindly ask you to make sure that your theme and core plugin are updated to the latest versions. Additionally, please try clearing your site and browser cache after applying the patches. If the issue persists, we would appreciate it if you could provide us with temporary wp-admin access via the private content area, so we can investigate the problem more closely and assist you further.

See private content

Best regards,
8Theme’s Team

Please find one more link below for your reference:

Best regards,
8Theme’s Team

Dear Fernando,

Perfect! We’re glad to hear that the second link worked and that both the core and theme are now updated.

Please go ahead and clear your log file and monitor the site for the next 24 hours to ensure everything is functioning as expected.

Best regards,
8Theme’s Team

Hello Fernando,

Thank you for reaching out.

After conducting an additional round of testing, we have identified that the issue on your website is related to the CookieYes | GDPR Cookie Consent plugin. This plugin appears to be blocking all website JavaScript, which may also be causing a conflict with the LiteSpeed Cache plugin.

Please take a look at how your website is performing: https://prnt.sc/ilT4Byd_A_PJ — achieving a 98+ score on Google.

When we temporarily disabled the CookieYes plugin, your website functioned correctly, confirming that the issue is likely related to either the CookieYes plugin, your CDN, or server-side caching.

Note that a more in-depth investigation into third-party plugin conflicts falls outside the scope of our support, as it involves external plugin functionality, in accordance with the Envato support policy.

We recommend reviewing the settings of the CookieYes plugin and checking your CDN or server cache configuration. Clearing the cache may also help resolve the issue.

We also kindly ask you to monitor your server’s CPU usage over the next 48 hours and let us know if you notice any unusual activity.

Thank you for your understanding and attention to this matter. Should you need any assistance with clearing the cache or have further questions, please don’t hesitate to contact us.

Best regards,
8Theme’s Team