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HIGH CPU USAGE IN SERVER WITH XSTORE THEME

This topic has 29 replies, 4 voices, and was last updated 1 days, 6 hours ago ago by Andrew Mitchell

Fernando

Participant

May 12, 2025 at 19:37

Hello, I’d like your help with a problem I’m having on several sites.
It’s the high CPU usage that comes with installing the theme.
Elementor, the homepage, etc., becomes completely unusable.
I’ve attached server screenshots of the constant CPU usage. I’ve already tried deactivating the theme, and this resolves the server HIGH CPU issue. Activating it completely returns the problem. I’m also attaching my WordPress login details.
if you need something from the server just tell me!

Please, contact administrator
for this information.

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28 Answers

Fernando

Participant

May 14, 2025 at 12:05

hello?

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Andrew Mitchell

Support staff

May 14, 2025 at 15:01

Hello, Fernando,

Could you please provide us with a link to your website, as well as the FTP access credentials?

Best regards,
The 8Theme Team

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Fernando

Participant

May 15, 2025 at 13:14

Good morning
i send the url in private content.
The usage of CPU is just too much.
Iam crying
Thanks for the help!

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

May 15, 2025 at 14:10

Hello, Fernando,

Thank you for providing access. We have made some adjustments that should slightly reduce the load on your website.

The primary source of the load appears to be the simultaneous use of multiple builders – specifically, both the Customizer Single Product Builder and the Elementor Single Product Builder.

To optimize performance, we recommend disabling the Customizer Single Product Builder and using only the Elementor Single Product Builder.

Best regards,
The 8Theme Team

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Fernando

Participant

May 15, 2025 at 14:34

In the image attach is after disable the customizer single product,
and still the cpu is getting really high.
I clean the cache and everything.
;(

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Andrew Mitchell

Support staff

May 16, 2025 at 15:17

Hello, Fernando,

In this case, would it be possible for you to provide us with some server logs that would allow us to review the request load and performance?

Best regards,
The 8Theme Team

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Fernando

Participant

May 19, 2025 at 08:51

Hi iam just asking for them!
Thanks!!

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Fernando

Participant

May 19, 2025 at 14:26

The guys from the server just tell me the problem of the CPU can be this:
Iam waiting they send more info or the logs.

[19-May-2025 12:19:42 UTC] Error fatal de PHP: Error no detectado: Llamada a la función indefinida wp_is_mobile() en
/home/qmhtygbx/public_html/wp-content/themes/xstore/framework/theme-functions.php:23

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Fernando

Participant

May 19, 2025 at 15:12

Attach the error log.
i send in drive. too big for here!

Please contact administrator
for this information.

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Fernando

Participant

May 20, 2025 at 09:23

Guys i need a solution, my server is just broken a 99% cpu, and i cant do anything in my page.

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Andrew Mitchell

Support staff

May 21, 2025 at 09:11

Hello, Fernando,

Thank you for providing the error log. We have identified and resolved the issue related to the following error:

“[19-May-2025 12:19:42 UTC] PHP Fatal Error: Uncaught Error: Call to undefined function wp_is_mobile() in /home/qmhtygbx/public_html/wp-content/themes/xstore/framework/theme-functions.php:23”

However, we are currently unable to connect to your server via FTP, as we are receiving the following message:

“Response: 530 Login authentication failed”

To address the issue, we have released Patch No. 94147513. This patch resolves the problem mentioned above. In order to apply it, please update your theme to version 9.4.14. Once the update is complete, you will be able to install the patch.

Additionally, based on the log you provided, we have noticed that a significant amount of server load appears to be coming from the “complianz-gdpr-premium” plugin. We recommend temporarily disabling this plugin to see if it improves performance.

Best regards,
The 8Theme Team

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Fernando

Participant

May 21, 2025 at 13:55

Guys i really apreciate the effort.
I send you the ftp in private
Now. The cpu is still High between 45/90, but is more “stable”
i ask now for any update from the server if any file is getting another error!

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Andrew Mitchell

Support staff

May 21, 2025 at 16:00

Thank you for providing access. We have implemented the necessary changes. Additionally, we would kindly like to ask you to clear the log file and send us a new one in a few days.

Best regards,
The 8Theme Team

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Fernando

Participant

May 26, 2025 at 12:21

Hello guys, soo
The CPU is still High, is just crazy, i go down from 90-100% to 60-80% but still is crazy the usage
When i disable xstore all come to normal.
Iam just crying here
What can i do?

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Andrew Mitchell

Support staff

May 26, 2025 at 13:07

Hi Fernando,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing high CPU usage. In order to investigate the issue more thoroughly, could you please send us the log file from your server or hosting environment? This will help us analyze the situation in more detail and provide you with the most accurate support.

We appreciate your patience and look forward to resolving this for you as soon as possible.

Best regards,
8Theme’s Team

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Fernando

Participant

May 26, 2025 at 13:43

I attach the log in drive!
i already rebuild the table from rank math just in case!
Greeting

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Alex Carter

Support staff

May 26, 2025 at 15:05

Hello,

Private Content

Warm Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

May 27, 2025 at 11:04

Hello,

Thank you for your message.

We would greatly appreciate any updates you may have. Additionally, please kindly send us the latest log file at your earliest convenience.

Warm regards,
The 8Theme Team

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Fernando

Participant

May 27, 2025 at 11:34

Hi there
well the usage indeed is getting down but still the usage is now is between 40% and 60% in most case
before the update it was between 50 and 70%
the image below show the usage
is improving for suree yes
now i dont know what is the common usage average in general
but when i open just the wordpress dashboard that get really high, and with elementor it just get 99%..

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Andrew Mitchell

Support staff

May 28, 2025 at 10:54

Hello, Fernando,

We are currently working on a major performance update. Kindly install the archives provided in the private content and send us the log files again.

Best regards,
The 8Theme Team

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Alex Carter

Support staff

May 28, 2025 at 16:00

Hello,

Thank you for reaching out to us.

We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

Warm Regards,
The 8Theme Team

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Fernando

Participant

May 30, 2025 at 13:18

hello there
for the first time in a while the cpu got slow under 30%
i will update the usage
really thank youu

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Andrew Mitchell

Support staff

May 30, 2025 at 13:33

Hello, Fernando,

Thank you for reaching out to us.

We appreciate your update regarding the CPU performance. Please feel free to share any additional usage details at your convenience, as this will help us better understand the situation and provide further assistance if needed.

We’re always here to help and truly value your feedback.

Best Regards,
8Theme’s Team

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Fernando

Participant

June 2, 2025 at 09:41

Hello guys so i install the last version you send me
I attach the error log
Iam worried because is more than 500mb log
i hope this help you!

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Jack Richardson

Support staff

June 2, 2025 at 13:27

Dear @Fernando,

We hope this message finds you well.

Kindly download the theme and core plugin archive from the link provided in the private content section.

We would greatly appreciate it if you could test them at your earliest convenience. However, please ensure that you create full backups of your site before proceeding with the installation.

Additionally, we would be grateful if you could inform us whether there is any noticeable improvement in CPU and RAM usage following the update.

Please, clear your log file before testing new archive.

Thank you for your cooperation and support.

Best regards,
Jack Richardson
The 8Theme Team

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Andrew Mitchell

Support staff

June 2, 2025 at 16:30

Dear Fernando,

Please don’t forget to clear the log files as well, so that they are empty before testing the new archive.

Best regards,
The 8Theme Team

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Fernando

Participant

June 2, 2025 at 16:54

iam going to delete log
and install everything.
Rigth Now the usage is really high between 40% and 80%
iam always limited by the server in resources.
The image attach is the usage in the weekend, is very ilustrative.
iam crying jajaj

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Andrew Mitchell

Support staff

June 2, 2025 at 17:01

Dear Fernando,

Thank you for your message.

We understand your concern regarding the high server resource usage. At this point, we kindly recommend that you continue monitoring the performance over the next few days. Please keep your logs during this period, as they will help us better understand the issue.

Once you have collected the logs, feel free to share them with us. Based on the information provided, we will be happy to review the situation and make any necessary adjustments to improve performance.

Thank you for your cooperation and understanding.

Best regards,
8Theme’s Team

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