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Hello since yesterday my page is deformed

This topic has 7 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

ubi1907

Participant

July 26, 2022 at 18:58

Hello guys my page is deformed like this.
I dont know why. On others computers it is not like this.

https://drive.google.com/file/d/1S_ufr_IFd83j0CcCdjXoFpM_tLHi3CYD/view?usp=sharing

Please, contact administrator
for this information.

#330508 Copied Theme version: 8.2.4 WooCommerce version: 6.7.0

6 Answers

Awais Ahmed

Participant

July 27, 2022 at 06:21

Hello, @ubi1907,

Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem. If the issue still persists then please keep the plugins disabled and let us know I will debug in deep to find the cause of the issue.

Note: Please take a complete backup of your site first before going to disabling the plugins.

Regards 8Themes Team.

#330515 Copied

ubi1907

Participant

July 27, 2022 at 10:38

hello I disabled all plugins i have added.
But it is still the same problem. The problem is only at the homepage.
All the others page are normal

#330548 Copied

Rose Tyler

Support staff

July 27, 2022 at 12:37

Hello,

I’ve passed the problem to one of our developers. I will let you know once get an answer.

Regards

#330562 Copied

Rose Tyler

Support staff

July 27, 2022 at 15:03

Hello,

As we can see, you deactivated our theme from the site. Should we install it?
What is the path to appropriate files on FTP?

Regards

#330574 Copied

ubi1907

Participant

July 27, 2022 at 15:06

hey i will install the theme on a new domain
if i have new issues there i will open new topic

#330575 Copied

Rose Tyler

Support staff

July 27, 2022 at 15:14

Hello,

Ok, then I will close this one.

Regards

#330577 Copied
Tagged: deformed, hello, persuasive, templates, woocommerce, wordpress, yesterday
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