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Hello my site is getting a "Internal Server Error"

This topic has 13 replies, 3 voices, and was last updated 10 years, 11 months ago ago by Eva Kemp

klxtl

Participant

January 8, 2015 at 09:26

Hi I keep getting a Internal Server Error, message, but when i deactivate the plugins my site works perfectly fine, i am assuming I’m having an issue with my plugins, the only plugin I’ve downloaded is mail chimp, but the rest are the ones required and recommended by the theme. Please help.

Please, contact administrator
for this information.

#32347 Copied

12 Answers

Robert Hall

Participant

January 8, 2015 at 09:56

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#32357 Copied

klxtl

Participant

January 8, 2015 at 19:31

ok.

Please, contact administrator
for this information.

#32489 Copied

klxtl

Participant

January 10, 2015 at 10:07

hello, I still have not heard back from you guys, it is important that I get the site up and running but I can not do so with it not working. Please advise me.

#32753 Copied

Eva Kemp

Participant

January 10, 2015 at 12:58

Hello,

Could you please ask your host to check error logs on a server to find out what is causing the problem? Or provide us with error logs files to check.

Thank you.
Regards,
Eva Kemp.

#32765 Copied

klxtl

Participant

January 10, 2015 at 21:59

When the hosting provider disabled my plugins the site began to work, therefore if you visit the site right now the site works, but does not function properly because of the inactivated plugins. They told me its an issue with one of the plugins on my site, because the moment the plugins are activated the site goes down. I had not received updates to the plugins you guys offer, so I do not know if that is an issue.

Please, contact administrator
for this information.

#32820 Copied

klxtl

Participant

January 10, 2015 at 22:15

Okay, so I was reactivating plugin by plugin and testing the site each time, to see which plugin was the issue. It seems that after I activate the woo commerce plugin, my site goes down and I get the internal error issue. So the issue seems to be with the woo commerce plugin, but I do not know if its because the necessary plugins are not updated, the ones that you guys provide.

#32821 Copied

Eva Kemp

Participant

January 10, 2015 at 22:38

Hello,

We’ve tested Woocommerce plugin as well, that’s why we need to see error logs what is causing the conflict.
Could you please ask your host to check the logs?

Thank you.
Regards,
Eva Kemp.

#32823 Copied

klxtl

Participant

January 11, 2015 at 02:54

I just went ahead and spoke to my hosting company (go daddy) and they told me that the hosting plan that I have does not have access to error logs because there is no cpanel for my hosting because its just admin panel and WordPress files through sftp access.. They believe that it is a content-based error because I do not get the same error with another theme. I was provided with these error messages that show up on the site after disabling the woo commerce plugin,

Warning: array_slice() expects parameter 1 to be array, object given in /home/content/p3pnexwpnas04_data03/56/2374456/html/wp-content/themes/royal/framework/shortcodes.php on line 354

Fatal error: Call to undefined function woocommerce_reset_loop() in /home/content/p3pnexwpnas04_data03/56/2374456/html/wp-content/themes/royal/framework/shortcodes.php on line 427

#32829 Copied

klxtl

Participant

January 12, 2015 at 10:39

Hi, is there still no news on the issue? My site has been down for the last 5 days, and I have not been able to finish working on it…I would have expected this to be resolved by now.

#32890 Copied

Eva Kemp

Participant

January 13, 2015 at 11:43

Hello,

We’ve passed your problem to the 2nd-level support and once there is an answer from our developers we’ll let you know.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#33150 Copied

klxtl

Participant

January 19, 2015 at 02:11

Hello, eva just replying to let you know, that I went ahead and switched hosting plans after doing some research, and it seems to have fixed the internal error issue. Thank you for your time.

#34080 Copied

Eva Kemp

Participant

January 19, 2015 at 10:52

Hello,

We’re glad your issue has been resolved.
If there are any questions let us know.

Have a nice day!

Regards,
Eva Kemp.

#34130 Copied
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Hello my site is getting a "Internal Server Error"

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