Hello i own two licenses for separate domains but i have error

This topic has 7 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Rose Tyler

  • Avatar: adeem
    adeem
    Participant
    June 23, 2023 at 14:15

    Hello i own two licenses for separate domains but i have error
    1) I accidently used my 1 license on both domains which causes error
    2) Domain 2 has stag that was deleted and the new stag is installed but can add it ot cant remove it from the old one as well since i have deleted it.
    I’m trying to download the domain that is not in use and I don’t need it but it doesn’t work rsportdirect.com Unable to delete the domain and use the kit

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 14:20

    Hello, Adeem,

    Thank you for contacting us and for using XStore.

    Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
    Add both licenses to your account on our site and then you will be able to Deactivate, as mentioned in the documentation.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: adeem
    adeem
    Participant
    June 23, 2023 at 14:41

    Ok I solved the code problem now the THEME problem can’t install it at all

    Avatar: adeem
    adeem
    Participant
    June 23, 2023 at 14:41

    XSTORE CORE Can’t install it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 15:16

    Hello, Adeem,

    Download the theme and plugins from this page https://www.8theme.com/downloads/ and then install them on your site.

    If you face a problem, please provide us with a screenshot.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: adeem
    adeem
    Participant
    June 23, 2023 at 15:39

    The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings.

    I have updated the server but there is still a problem I can’t install the theme

    https://rsportbasketball.com/phpinfo.php – Link

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2023 at 15:45

    Hello, Adeem,

    Make sure that 3rd party plugins are not activated on your site. One of plugins may cause a conflict.

    Provide the URL of the site and temporary wp-admin access, so we can check the problem and help you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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