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Hello i own two licenses for separate domains but i have error

This topic has 7 replies, 2 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

adeem

Participant

June 23, 2023 at 14:15

Hello i own two licenses for separate domains but i have error
1) I accidently used my 1 license on both domains which causes error
2) Domain 2 has stag that was deleted and the new stag is installed but can add it ot cant remove it from the old one as well since i have deleted it.
I’m trying to download the domain that is not in use and I don’t need it but it doesn’t work rsportdirect.com Unable to delete the domain and use the kit

#360129 Copied Theme version: 9.1.7

6 Answers

Rose Tyler

Support staff

June 23, 2023 at 14:20

Hello, Adeem,

Thank you for contacting us and for using XStore.

Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
Add both licenses to your account on our site and then you will be able to Deactivate, as mentioned in the documentation.

We hope this information is helpful.

Kind Regards,
8theme team

#360130 Copied

adeem

Participant

June 23, 2023 at 14:41

Ok I solved the code problem now the THEME problem can’t install it at all

#360132 Copied

adeem

Participant

June 23, 2023 at 14:41

XSTORE CORE Can’t install it

#360133 Copied

Rose Tyler

Support staff

June 23, 2023 at 15:16

Hello, Adeem,

Download the theme and plugins from this page https://www.8theme.com/downloads/ and then install them on your site.

If you face a problem, please provide us with a screenshot.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360136 Copied

adeem

Participant

June 23, 2023 at 15:39

The most common errors happened by low server requirments, we strongly recommend to contact your host provider and check the necessary settings.

I have updated the server but there is still a problem I can’t install the theme

https://rsportbasketball.com/phpinfo.php – Link

#360140 Copied

Rose Tyler

Support staff

June 23, 2023 at 15:45

Hello, Adeem,

Make sure that 3rd party plugins are not activated on your site. One of plugins may cause a conflict.

Provide the URL of the site and temporary wp-admin access, so we can check the problem and help you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360142 Copied
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