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Hello, after updating woocomm today, the administrator’s backend cannot be accessed,

This topic has 6 replies, 4 voices, and was last updated 10 months, 3 weeks ago ago by Andrew Mitchell

mcoolzh

Participant

January 21, 2025 at 04:12

Hello, after updating woocomm today, the administrator’s backend cannot be accessed, as shown in the following picture:

Files is visible for topic creator and
support staff only.

#431412 Copied Theme version: 9.4.6

5 Answers

bcbank

Participant

January 21, 2025 at 04:19

I think we’re experiencing the same issue https://www.8theme.com/topic/xstore-core-fatal-error-caused-by-xstore-plugin/#post-431407

#431414 Copied

mcoolzh

Participant

January 21, 2025 at 04:29

There is another issue. I have already updated the update package for Xstore Petcher, but after a period of time, it appeared again, as shown in the following picture:

Files is visible for topic creator and
support staff only.

#431415 Copied

Rose Tyler

Support staff

January 21, 2025 at 08:54

Hello,

We sincerely apologize for the inconvenience caused. We recommend the following steps to help resolve the problem:
Go to XStore Patcher > click on Refresh patches > click on Apply all patches

Read more – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best regards,
8Theme’s Team

#431452 Copied

Rose Tyler

Support staff

January 21, 2025 at 08:56

Hello, Mcoolzh,

We kindly request that you post any new questions as separate support topics to help avoid any potential misunderstandings.

Could you kindly confirm if the auto-update feature for plugins is enabled on your end?

In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Best regards,
8Theme’s Team

#431453 Copied

Andrew Mitchell

Support staff

January 22, 2025 at 04:15

Dear mcoolzh,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#431598 Copied
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The issue related to '‘Hello, after updating woocomm today, the administrator’s backend cannot be accessed,’' has been successfully resolved, and the topic is now closed for further responses

Hello, after updating woocomm today, the administrator’s backend cannot be accessed,

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