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Heder builder shopping cart and sign in titles are not saving

This topic has 7 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Tony Rodriguez

Kristjan

Participant

June 3, 2023 at 22:20

When I changed title for Sign in text and My Account text it shows it correctly in preview, but after publishing nothing changes.
Well, it actually changes ONLY for shopping cart, but after I makes any other change in settings and publish that previous title name change will be reverted!

#358518 Copied Theme version: 9.1.6

6 Answers

Rose Tyler

Support staff

June 4, 2023 at 09:39

Hello Kristjan,

Thank you for contacting us and for using XStore.

Please try to disable Menu cache and static blocks cache via Theme Options > Speed Optimization.

If this doesn’t help, provide us with temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358545 Copied

Kristjan

Participant

June 4, 2023 at 10:13

Thank you for the reply. These both are disabled. Is there anything else I could try. Can’t give admin access to live website. Only to replica if really needed.

#358554 Copied

Rose Tyler

Support staff

June 4, 2023 at 16:04

Hello Kristjan,

Thank you for your response.

Please try to disable cache plugin, clear cache of the browser and check how it works then.

Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358574 Copied

Kristjan

Participant

June 4, 2023 at 21:59

It seems that the issue was caused by Redis Object Cache Plugin.
Now it is ok.

#358579 Copied

Rose Tyler

Support staff

June 5, 2023 at 07:24

Hello Kristjan,

Thank you for your response.

We are glad that you sorted it out.

Kind Regards,
8theme team

#358592 Copied

Tony Rodriguez

Support staff

June 5, 2023 at 07:28

Hello Kristjan,

Thank you for informing us. We are pleased to hear that the issue has been resolved and that you identified the Redis Object Cache Plugin as the cause. We recommend that you contact the plugin author for further assistance or consider using an alternative plugin such as WP Rocket Cache.

If you require any additional assistance, please do not hesitate to contact us. Have a great day!

Best Regards,
8Theme’s Team

#358593 Copied
Tagged: heder builder, saving, shopping cart, sign in, themes, woocommerce, wordpress
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The issue related to '‘Heder builder shopping cart and sign in titles are not saving’' has been successfully resolved, and the topic is now closed for further responses

Heder builder shopping cart and sign in titles are not saving

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