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Topic: Header Logo & Favicon

DaphneO

Participant

November 3, 2015 12:37 pm

Hello,
I am trying to change the logo and favicon of my website.
I went to Theme option – header and uploaded an image to logo and favicon but somehow it doesn’t work.

Thank you for your help!
Site URL: hidden
Theme version: Legenda

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Robert Hall

Support staff

November 3, 2015 1:16 pm

Hello,

Your credentials aren’t correct. Please check them.

Regards,
Robert Hall.

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DaphneO

Participant

November 3, 2015 1:49 pm

I am sorry!
please find in private the credentials.
Site URL: hidden
Theme version: Legenda

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Robert Hall

Support staff

November 3, 2015 2:20 pm

I’ve uploaded logo and favicon for you in Theme Options->Header. Please check it.

Regards,
Robert Hall.

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DaphneO

Participant

November 3, 2015 2:29 pm

Thank you very much! It’s perfect!

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Stan Russell

Participant

November 3, 2015 2:47 pm

Hello DaphneO,

we are always happy to help our customers! Have a nice day!

Regards,
Stan Russell.

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hcooper@zensoftware.com

Participant

November 9, 2015 1:13 am

Can you please tell us how you fixed it? I have the same problem.

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Stan Russell

Participant

November 9, 2015 8:39 am

Hello,
we have uploaded logo and favicon for previous user in Theme Options->Header. Please provide us with admin credentials for your site and we will try to help you with it.

Regards,
Stan Russell.

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hcooper@zensoftware.com

Participant

November 9, 2015 11:56 am

That’s great, thank you very much. I have supplied the admin credentials in the private section below.

There is also a problem where Visual Composer has disappeared when you go to BackEnd Editor. Can you also please look at that, maybe it’s related.

Thanks
Harlan

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hcooper@zensoftware.com

Participant

November 9, 2015 12:06 pm

Hi, I just put the full path to the header Icon into Theme Options->Header and that fixed it.

Could you please take a look at why Visual composer is no longer working as the backend editor?

Thanks
Harlan

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Robert Hall

Support staff

November 9, 2015 12:25 pm

Hello,

As I see it’s working perfect. See screenshot:http://prntscr.com/90qxwp
Please clear cache and check it.

Regards,
Robert Hall.

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