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Topic: Header issue: logged out users cannot see the correct header

Vincent

Participant

May 26, 2023 10:55 am

Hi,

A logged out user will see the header like this: https://prnt.sc/xJXA-m4lmuaB

It’s a newly imported demo so it quite original.

Could you let me know how to fix it?

Thank you.
Site URL: hidden
Theme version: 9.1.6

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support staff only.

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Rose Tyler

Support staff

May 26, 2023 11:03 am

Hello Vincent,

Thank you for getting in touch with us.

Here is what we can see as a new user – https://prnt.sc/-6wy8_Fr3k3w and via incognito browser window – https://prnt.sc/Pa5mGfLHGw7t
It seems you just need to clear cache of browser to solve it.

Kind Regards,
8theme team

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Vincent

Participant

May 26, 2023 11:06 am

Oh, I see. I cleared website cache, didn’t clear browser cache 😀

But just for curiosity, what do you think causing that issue? If I can have a clue, I won’t need to bother you guys next I face similar issues 🙂

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Rose Tyler

Support staff

May 26, 2023 12:04 pm

Hello Vincent,

Thank you for your response.

This situation may occur when a theme on site was switching from one to another, so theme options need to be re-saved – https://prnt.sc/UsDVvrDOFhgE

Kind Regards,
8theme team

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Tagged: correct, header, issue, logged, out, themes, users, woocommerce, wordpress

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