Header is too big - by will4444 - on WordPress WooCommerce support

This topic has 43 replies, 5 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

  • Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 16, 2017 at 11:11

    Hello,

    Try now, please.

    Regards

    Avatar: will4444
    will4444
    Participant
    August 26, 2017 at 20:14

    I am not able to get people to login to my website. I enabled it on woocommerce and there is no option for customers to login.

    Avatar: laranz
    Laranz
    Participant
    August 26, 2017 at 22:00

    Hi,

    Make sure you have a “My Account” page, if you don’t have a page create it like this,

    1. Create a new page, and put this shortcode in the content [woocommerce_my_account]
    2. Go to Wooommerce -> Settings -> Accounts -> My Accounts Page, choose the page you create in the first step.
    3. Add that page link to menu or somewhere else so that the user can navigate and login.

    For registration check this option : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#registration-options

    Let us know,

    Thanks,
    laranz.

    Avatar: will4444
    will4444
    Participant
    September 8, 2017 at 00:03

    On my product page for Amino Zone (https://destinenutrition.com/product/amino-zone/), I cannot change the product description. If you go onto the backend you’ll see that the product description is for amino zone but on the actual page it comes up as “DESCRIPTION

    REVIEWS (0)
    BCAA 2:1:1

    INCREASE STRENGTH*

    IMPROVE RECOVERY*

    FUEL PROTEIN SYNTHESIS*

    Key Elements:

    5000mg BCAA 2:1:1 Blend”

    There is some sort of glitch or bug that I am not able to fix.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:47

    Hello,

    At first please update theme to the latest version.
    If the problem will remain please provide a screenshot for better understanding your problem.

    Regards

    Avatar: will4444
    will4444
    Participant
    September 25, 2017 at 20:00

    How can I get rid of the search bar in the sidebar? I am trying to create a new page and it shows up.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2017 at 09:19

    Hello,

    To disable sidebar on My account page edit page and select in the page settings “Without sidebar” http://prntscr.com/btyffe
    Search is default content of the main sidebar. If you want to make this sidebar empty just add the empty text widget into the main sidebar.

    Regards

    Avatar: will4444
    will4444
    Participant
    October 17, 2017 at 16:41

    When clicking on the blog page, I would like for a preview of the main image to show up for each blog. I am not able to find anything to set it up that way. Here’s how the blog currently looks:
    https://destinenutrition.com/blog/

    How can I get a preview of the main image such as a thumbnail to show up for each post?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:28

    Hello,

    You need to upload Featured Image for post http://prntscr.com/gyu2ww

    Regards

    Avatar: will4444
    will4444
    Participant
    October 24, 2017 at 18:12

    Why is my homepage not working?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:18

    Hello,

    I do not see the problem. Is it solved?

    Regards

    Avatar: will4444
    will4444
    Participant
    October 25, 2017 at 14:35

    It is not showing the content, it’s just showing that it’s loading the content.

    The slider and all the images don;t show up.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 14:45

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.

    Regards

    Avatar: will4444
    will4444
    Participant
    October 26, 2017 at 16:05

    the banner with masks and the main slider on the homepage don’t work. I’ve tried disabling plugins. You can try and see for yourself.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 26, 2017 at 16:48

    Hello,

    Don’t see problem https://gyazo.com/2787ec6095e35d4aee819f932e14fe76
    Could you provide me screenshot for better understanding?

    Regards

    Avatar: will4444
    will4444
    Participant
    October 26, 2017 at 17:23

    https://gyazo.com/0edb1118158291db9e21015c2403efe0

    As you can see, the slider doesn’t work as well as the banner with masks. Here is how it looks on the backend:

    https://gyazo.com/50d73ebefe3a67d64ebe50fc80f10944

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 27, 2017 at 10:41

    Hello,

    I found that problem with slider was caused by Cloudflare plugin. Seems it cached some old versions of files.
    Problem with banners was caused by -35px of margin-bottom for the slider row.

    Regards

    Avatar: will4444
    will4444
    Participant
    November 3, 2017 at 21:10

    The quantity option is not working for any of the products. You cannot purchase a product without the quantity. Here is one of the products: https://destinenutrition.com/product/gold-dust-pre-workout/#

    The only option for quantity is clear. Nothing can be purchased and I need this fixed asap.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 4, 2017 at 10:35

    Hello,

    The same reason as before. Cloudflare causes the problem. Chrome and FF browsers block some scripts of Cloudflare. Sarafi does not do this and your site looks fine http://prntscr.com/h62rau

    Here you can find user with similar issue https://www.8theme.com/topic/slider-images-doesnt-load-on-chrome/

    Contact Cloudflare support to fix the problem.

    Regards

    Avatar: will4444
    will4444
    Participant
    November 4, 2017 at 18:07

    Thank you

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