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Header Image Responsiveness - by leventkayikci

This topic has 17 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

leventkayikci

Participant

November 27, 2019 at 15:16

Hello;

We have a hard time making the header image responsive. We don’t have any problems with most of the resolutions but, for i.e. 2560×1440 it looks like this;

https://prnt.sc/q2ugjf
https://prnt.sc/q2uiru

Do you have any suggestions, or is this the way it is?

Best Regards…

#225780 Copied Theme version: 6.2.1

16 Answers

Rose Tyler

Support staff

November 27, 2019 at 15:28

Hello,

Thanks for contacting us.
Try to change stretch row http://prntscr.com/q2uql7 If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

Regards

#225781 Copied

leventkayikci

Participant

November 27, 2019 at 15:49

It didn’t work.

can you also please check the instagram plugin on the homepage.
we chose 12 images to show, but it shows 19.

Please contact administrator
for this information.

#225783 Copied

Olga Barlow

Participant

November 28, 2019 at 10:34

Hello,

You forget to choose background-size cover http://prntscr.com/q38fis it was no-repeat before.

Regards

#225832 Copied

leventkayikci

Participant

November 28, 2019 at 11:48

Hi Olga;

Thank you for your kind support.
Could you check the instagram feed?
Now it shows 11, even though we choose 20. It also doesn’t show the last post. It doesn’t update.

#225837 Copied

leventkayikci

Participant

November 28, 2019 at 17:00

Any progress?

#225850 Copied

leventkayikci

Participant

November 28, 2019 at 20:31

instagram is still the same;
https://prnt.sc/q3ga9u

it would be better if you didn’t mess up the working parts of the site!!
https://prnt.sc/q3i1e5
did you really have to change how the site looks?

https://prnt.sc/q3i215
or add a footer??

#225862 Copied

Olga Barlow

Participant

November 29, 2019 at 09:28

Hello,

1) Provide FTP access to your site to check the issue with the Instagram feeds limit.
2) We did not change anything on the single product page. Probably you changed the single product layout type and it removed the custom padding-top. Anyway, we have fixed the single product page for you
3) Don’t see the mentioned problem with footer. Have you sorted out?

Regards

#225889 Copied

leventkayikci

Participant

November 29, 2019 at 12:37

1) FTP access here…
2) Actually, we havent changed the product page layout but it has changed somehow. Can you make it like the previous if possible? It was like this:

https://xstore.8theme.com/demos/2/home-decor/product/black-table-fen-2/

3) Yes, I’ve sorted it out.

Thanks in advance…

Please contact administrator
for this information.

#225903 Copied

Olga Barlow

Participant

November 29, 2019 at 13:57

Hello,

1) Check the password that you provided. We can’t connect to your FTP
Response: 530 Login authentication failed

2) You enabled single product build http://prntscr.com/q3ueag Do you want to build product using the builder or prefer the pre-created layout?

Regards

#225924 Copied

leventkayikci

Participant

December 2, 2019 at 09:55

Hello Olga;

1) Can you please try again with these;

2) Can you please also help with the translation of the page.
We have added the translation file on the woocommerce side. Plugin looks translated %100.
But, we still have sections that are not translated on the cart, mini cart and payment pages. What should we do?

Best Regards…

Please contact administrator
for this information.

#226063 Copied

Olga Barlow

Participant

December 2, 2019 at 16:32

Hello,

1) I have passed your issue to our developers.
2) You did not translate theme http://prntscr.com/q5474k and XStore core plugin (Loco translation > Plugins > XStore core).
We have created translation files, so finish the translation, please.

Regards

#226086 Copied

Olga Barlow

Participant

December 3, 2019 at 12:52

Hello,

Looks that Instagram element can’t get preview image for one of your feeds with the video http://prntscr.com/q5j804 Do you have any special settings for this feed?

Regards

#226145 Copied

leventkayikci

Participant

December 4, 2019 at 13:24

Hello Olga;

What kind of settings do you mean? I don’t have any special settings I guess.

By the way, another problem with the instagram element is; when I select images to view at medium or large size, they look like this:
https://prnt.sc/q62bb9
http://prnt.sc/q62f86

What can I do?

#226216 Copied

Olga Barlow

Participant

December 4, 2019 at 19:50

Hello,

We are not sure, something is wrong with that post because even if we try to display feeds using Smash Balloon Instagram Feed plugin that post also is skipped. You can enable and test by yourself.
Instagram does not crop medium and large images, it crops only thumbnail image size. We’ll try to improve element and limit height using CSS styles in future updates.

Regards

#226258 Copied

leventkayikci

Participant

December 6, 2019 at 13:24

Hello;

I removed that post and still no luck.
I switched to the slider mode and it only sees my first 12 posts and stops the loop.
http://prnt.sc/q73nv3

#226360 Copied

Olga Barlow

Participant

December 6, 2019 at 13:34

Hello,

You set 12 images in theme settings http://prntscr.com/q73qxk If you change the number of images you need to wait for 15 mins because you set it in Instagram feed options http://prntscr.com/q73th7

Regards

#226362 Copied
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