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Header image not showing. In elementor it’s showing but in the front it’s empty

This topic has 7 replies, 2 voices, and was last updated 1 years, 12 months ago ago by husbenali

husbenali

Participant

May 21, 2023 at 12:10

Hello,

I’m doing the header of my menu, and I have an issue with the broken image.

Here with elementor we’re seeing the image :
https://drive.google.com/file/d/1uzc4U7D2vvzXMa4InpHEG0Axnk_dY-y-/view?usp=share_link

And when I quit and go to the site, it’s broken :
https://drive.google.com/file/d/1bZ6SRrZ6Q0uj_hK7oQKb6OWRNi07C1F8/view?usp=share_link

I’ve already cleared all the cache of my wp and browser.
Thanks

Please, contact administrator
for this information.

#357354 Copied Theme version: v.9.1.5

6 Answers

Rose Tyler

Support staff

May 21, 2023 at 12:44

Hello Husbenali,

Thank you for contacting us and for using XStore.

In order to solve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

We hope this information is helpful.

Kind Regards,
8theme team

#357358 Copied

husbenali

Participant

May 21, 2023 at 14:44

Hello,

I’ve done all these steps and nothing changed.

#357359 Copied

Rose Tyler

Support staff

May 21, 2023 at 15:04

Hello Husbenali,

Thank you for your response.

In this case, please change the role of the user you provided for us to administrator, so we can check the situation more deeply.

Kind Regards,
8theme team

#357360 Copied

husbenali

Participant

May 21, 2023 at 15:06

Hello,

It’s changed, thanks

#357361 Copied

Rose Tyler

Support staff

May 21, 2023 at 15:16

Hello Husbenali,

Thank you for your response.

Please check the page now.
The image was loaded from our demo, we’ve re-uploaded it to your media library and re-selected it for the section, so it displayed just fine now.

Kind Regards,
8theme team

#357363 Copied

husbenali

Participant

May 21, 2023 at 15:37

Hello,

It’s resolved, thank you

#357365 Copied
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Header image not showing. In elementor it’s showing but in the front it’s empty

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