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Header and Footer not showing on cart and checkout page

This topic has 5 replies, 3 voices, and was last updated 10 months, 1 weeks ago ago by Andrew Mitchell

Fábio

Participant

July 11, 2024 at 10:45

Hi there,

As I’m building my cart and checkout page I have noticed that I can’t make my header and footer to show up on those pages, but they are showing correctly on all other pages.

As for the footer, it’s actually showing a black footer created by the theme, but I don’t know where it’s coming from.

Could you help me?

Thank you!

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#404195 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 11, 2024 at 11:06

Hello, @Fábio,

Thank you for contacting us and for using XStore.

Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#404199 Copied

Fábio

Participant

July 11, 2024 at 12:23

Hello,

Thank you for the quick response!

I have checked the documentation you’ve sent and that worked. I thought I had seen everything, apparently not.

There’s some other thing that’s happening.
When I go to the Sales Booster > Progress Bar, and make changes on those options I click on save changes and nothing happens. It’s not saving.

What can be causing this?

Thank you.

Please contact administrator
for this information.

#404225 Copied

Tony Rodriguez

Support staff

July 11, 2024 at 12:26

Hello, @Fábio,

We kindly request that you initiate a new topic for each distinct issue on our support forum. This approach helps us maintain an organized and efficient support process, ensuring that your concerns are addressed promptly and accurately.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

#404227 Copied

Andrew Mitchell

Support staff

July 11, 2024 at 12:33

Dear Fábio,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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