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Header and Footer don’t show item – only the case on shop page [new]

This topic has 12 replies, 4 voices, and was last updated 4 days, 9 hours ago ago by Tony Rodriguez

  • Avatar: Frank
    Frank
    Participant
    December 9, 2025 at 11:19

    Hi there,

    I have an issue (that I had before) with the header and footer on my shop page. On the part where I list my blog items, it mentions that there are no items that match my selection. This is not the case on other pages.
    For the footer the part will be obvious. For the header it is in the menu ‘Blog’ item.

    – Clearing cloudflare cash doesn’t help
    – Cloudflare developer mode doesn’t help
    – Other browser doesn’t help
    – Incognito/private browser doesn’t help
    – Clearing local cache doesn’t help

    Thanks for your time.

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    support staff only.
    #462008 Copied
    11 Answers
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 9, 2025 at 12:43

    Hello, Frank,

    Could you please provide us with some screenshots or a short video to help us better understand the issues you are experiencing?

    Best regards,
    The 8Theme Team

    #462017 Copied
    Avatar: Frank
    Frank
    Participant
    December 9, 2025 at 12:49

    Hi there,

    Please take a look at the attached screenshots.

    Thanks for your time

    Files is visible for topic creator and
    support staff only.
    #462020 Copied
    Avatar: Samir Malik
    Samir Malik
    Support staff
    December 9, 2025 at 12:54

    Hello Frank,

    Could this be a cache issue?

    The blog items are displaying correctly on our end:

    – https://www.awesomescreenshot.com/image/57815809?key=16f4ca3146d730e91b5203631361ad25
    – https://prnt.sc/jLK0pqof5tvN

    Best regards,
    8Theme Team

    #462024 Copied
    Avatar: Frank
    Frank
    Participant
    December 9, 2025 at 12:58

    Hi there,

    Are you on the shop page?

    Thanks for your time.

    #462025 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2025 at 20:10

    Hello @Frank,

    Could you please check it now? We have made some configuration adjustments to the mentioned widgets, and they should now display correctly across different pages.

    Best regards,
    The 8Theme Team

    #462072 Copied
    Avatar: Frank
    Frank
    Participant
    December 9, 2025 at 20:22

    Hi there,

    It seems to be working. I also still had dev mode on in my cloudflare dashboard. I have now turned that off. I’ll check in some time if it still works.
    Could you let me know what settings you changed?

    Thanks for your time.

    #462076 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 9, 2025 at 20:40

    Hello,

    We have made some adjustments to the widget settings. If everything is working correctly on your side, we are glad to hear that. If the main issue of this topic has been resolved, please feel free to mark it as closed.

    Best regards,
    The 8Theme Team

    #462085 Copied
    Avatar: Frank
    Frank
    Participant
    December 9, 2025 at 20:42

    Hi there,

    Yes, I’ve read that you made some changes. Could you let me know what changes? I would like to learn instead of have you do it for me. My support will run out eventually… 😉

    Thanks for your time.

    #462086 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 10, 2025 at 07:26

    Hello @Frank,

    We have activated the XStore Ajaxify option (https://prnt.sc/5qDzY7tLqVhI) for this widget to ensure that the products query loaded from the WooCommerce plugin on the shop page does not override the current query of the Posts widgets. Previously, this query was applied globally on the page, which affected some widgets due to certain query parameters.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #462107 Copied
    Avatar: Frank
    Frank
    Participant
    December 10, 2025 at 10:37

    Thanks for the support! My topic “Header and Footer don’t show item – only the case on shop page [new]” has been successfully resolved.

    #462138 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 10, 2025 at 10:37

    Dear Frank,

    Thanks for being part of our WordPress & WooCommerce community!

    We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

    Together, we’re shaping a better WooCommerce experience for everyone.

    Topic closed.
    The 8Theme Team

    #462139 Copied
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The issue related to '‘Header and Footer don’t show item – only the case on shop page [new]’' has been successfully resolved, and the topic is now closed for further responses

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