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Header and banner wont work?How can i solve it

This topic has 14 replies, 3 voices, and was last updated 9 months, 3 weeks ago ago by Andrew Mitchell

jeet

Participant

February 26, 2025 at 21:40

Hello,
I have face major problem while I have imported demo content “kids toys”. I didnt customize the header area completely because it didnt give me any option to edit it. Also, banner area isnt worked me perfectly it overlaped by one products of woocommerce.

however, elements pro causes too much when it is in activate I cant edit the website content by elemntor. Can do it when it deactivated, How can it will be resolved?

Files is visible for topic creator and
support staff only.

#435558 Copied Theme version: 9.4.8

13 Answers

jeet

Participant

February 26, 2025 at 22:12

here is the access of website:

Please contact administrator
for this information.

#435559 Copied

Rose Tyler

Support staff

February 27, 2025 at 08:18

Hello,

Thank you for getting in touch with us.

Could you kindly provide us with the correct WP-Admin access? Unfortunately, we are currently unable to log in – https://prnt.sc/m78RXE4d9Ke5

Best Regards,
8Theme’s Team

#435587 Copied

jeet

Participant

February 27, 2025 at 11:05

try this one

Please contact administrator
for this information.

#435605 Copied

Rose Tyler

Support staff

February 27, 2025 at 11:19

Hello,

We appreciate your prompt response.

1/ Please try to edit the header now.

2/ Please provide the URL of page where the mentioned banner is visible.

Best regards,
8Theme’s Team

#435609 Copied

jeet

Participant

February 27, 2025 at 12:10

I resolved banner problem. . so currently i dont need that right now.

#435621 Copied

jeet

Participant

February 27, 2025 at 12:14

but i have found another problem is that when i tried to edit the pages via elementor, it will loading. when i deactivate the pro elements plugin it will works but when reactivated the problem still shows. also when I update pro elements plugin i see a popup on my dashboard.
I attached the popup screenshot.

Files is visible for topic creator and
support staff only.

#435622 Copied

Rose Tyler

Support staff

February 27, 2025 at 12:32

Hello,

The Pro Elements plugin serves as a replacement for Elementor Pro. Therefore, the popup you mentioned can be closed and ignored.

As we can see, Pro Elements plugin is currently activated, and pages, such as the homepage, can be edited without any issues https://prnt.sc/VUpr_XZ0HJTf

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

#435625 Copied

jeet

Participant

February 28, 2025 at 07:34

Thanks for the support! But I found few more problems like sales booster. Its all of the plugins didn’t work for me properly like floating panel and items sold indicator. Could you please let me know whats the reason behind it?

#435693 Copied

Rose Tyler

Support staff

February 28, 2025 at 08:21

Hello,

We are sorry to hear that you are experiencing issues with the Sales Booster plugins, including the Floating Panel and Items Sold Indicator. Our team would be happy to assist you in resolving this matter.

Could you please provide us with more details about the issues you are facing? Additionally, if possible, kindly share any relevant screenshots or error messages. This will help us investigate the problem more effectively and provide you with a suitable solution.

Looking forward to your response.

Best regards,
8Theme’s Team

#435702 Copied

jeet

Participant

February 28, 2025 at 18:23

here is the preview:

Please contact administrator
for this information.

#435799 Copied

Rose Tyler

Support staff

March 1, 2025 at 09:06

Hello,

We appreciate your prompt response.

XStore Builders > Single Product Builder > edit template > add desired elements – https://prnt.sc/dpwY_CaX_hIx

Best regards,
8Theme Team

#435830 Copied

jeet

Participant

March 1, 2025 at 20:43

Thank you!

#435889 Copied

Andrew Mitchell

Support staff

March 1, 2025 at 20:44

Dear jeet,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#435890 Copied
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Header and banner wont work?How can i solve it

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