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Having Trouble with Visual Composer - by LindaMendible

This topic has 9 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

LindaMendible

Participant

April 16, 2016 at 14:25

Hey Awesome people!

I need your help. I’ve been trying to update and tweak my website but I’m unable to because Visual Composer doesn’t show up when I go to edit a page!

Please help.

You guys ROCK!!!

Please, contact administrator
for this information.

#121556 Copied Theme version: Legenda

8 Answers

Eva Kemp

Participant

April 17, 2016 at 09:26

Hello,

There is incompatibility issue with WordPress 4.5 and Visual Composer plugin.
You must update VC to the latest version https://www.8theme.com/download-plugins/ , also update all required plugins and theme.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#121589 Copied

LindaMendible

Participant

April 18, 2016 at 01:08

Hey Eva!

Thank you so much for the response! I’m afraid I have no idea how to even get to that window on the video and I honestly have no idea how I can do this.

How do I open those windows that are on the video? Please let me know what to do from here.

Best,
Linda Mendible

#121612 Copied

Eva Kemp

Participant

April 18, 2016 at 07:52

Hello,

You need use FTP client like FileZilla https://filezilla-project.org/download.php?type=client and connect to your server where the files are hosted. You can ask your hosting provider how to connect via FTP.

Regards,
Eva Kemp.

#121632 Copied

LindaMendible

Participant

May 17, 2016 at 23:26

Thank you so much Eva!

I’ve downloaded the FTP client Filezila.

I have a few questions, I got the email from you all that you’ve updated Legenda. I went on over and downloaded the update.

So where do I go from here?

1. OF COURSE Back up everything can I do it with the FTP client or should I do it through my hosting provider?

2. Once I back up eeerything Do I delete the woocomerce folder you suggested and just go through the process?

Those are pretty much my two big questions!

#126251 Copied

Jack Richardson

Support staff

May 18, 2016 at 11:20

Hello,

1. You can download all site files via FTP, but you need also back up a database which can be done via hosting panel PHPMyAdmin. Ask them to help you with it.

2. Yes, delete “woocommerce” folder in wp-content/themes/legenda directory (be attentive, in “legenda” directory, not in “plugins” directory), and update the theme.

Best regards,
Jack Richardson.

#126314 Copied

LindaMendible

Participant

June 14, 2016 at 03:54

Hey! I’ve updated the theme but my visual composer is still not functioning properly.

What do I do from here?

Thank you so much!!

xoxo

#129466 Copied

LindaMendible

Participant

June 14, 2016 at 04:15

Yay! Never mind!! I just updated the Plugin via FTP!! Woohoo. It was so intimidating but totally liberating. Thanks guys!

xoxo

Awesomeness!

#129467 Copied

Robert Hall

Participant

June 14, 2016 at 07:18

Hello,

You’re welcome and have a nice day!

Regards,
Robert Hall

#129470 Copied
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