Having a problem with getting the builder to work

This topic has 6 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Alex Carter

  • Avatar: camco
    camco
    Participant
    April 30, 2025 at 12:00

    Hi guys I am having a problem I have installed the classic shop .When I go to theme options and the builder screen with general lay out and all that stuff. So when I choose header builder it says”Header Builder Enable Customizer header builder with a off switch and no way to change anything. If I switch the switch to on position the page resets and then there is all the blocks at the bottom to change stuff the only problem is at the top there is a warning it says”It looks like you’re using Elementor Header templates [1] on your site. This might cause issues with your customizer header. To avoid problems and make sure everything runs smoothly, we suggest choosing one header option and disabling the others. ” Then under that the switch that is on. The problem is that if I change the logo with the xstore builder nothing happens on the site. when I go to header it offers me two ways to edit elementor or custom but when choosing custom I get the same no changes. Please help not sure whats happening. I have watched all the videos and none of them have this problem they go straight to the builder.

    Thanx Cameron

    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 30, 2025 at 12:19

    Hello,

    Thank you for reaching out to us.

    There are two header builders available, and you can choose the one that best suits your preferences:
    – Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
    – Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

    In your case, the settings from the new Elementor Header Builder work.

    Warm Regards,
    The 8Theme Team

    Avatar: camco
    camco
    Participant
    May 1, 2025 at 10:30

    Thanx. I still need to know how to turn off the elementor one so i can follow the video

    Thanx Cameron

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 1, 2025 at 10:44

    Hello,

    Thank you for reaching out to us.

    To disable the Elementor version, please go to XStore Builders > Header Builder with Elementor > Edit conditions https://prnt.sc/Ba4uUNrZEsnT > delete the condition and save https://prnt.sc/jrHLu0DuDyPG

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: camco
    camco
    Participant
    May 1, 2025 at 11:16

    Hi I have two questions the first is do i need elementor pro to use the elementor header builder? I am useing the classic fashion site and would like to know how to get rid of the demo drop down menu in the shop page?
    Thanx Cameron

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 1, 2025 at 12:16

    Hello,

    Thank you for reaching out to us.

    In response to your first question, you do not need Elementor Pro to use the Elementor Header Builder with our theme. The header builder functionality is fully compatible with the free version – Pro Elements plugin.

    Regarding your second question about removing the demo drop-down menu on the shop page, you can manage this through Appearance> Menus > Main menu > https://prnt.sc/qxlT8s_XmlGe

    Here is a video – https://youtu.be/JiI6qDaVtY4?feature=shared

    If you need further assistance, feel free to let us know. We’re here to help.

    Best Regards,
    8Theme’s Team

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