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Hamburger menu not working on mobile since update to 8.0.1

This topic has 24 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

DebbieC

Participant

July 22, 2021 at 09:02

I notice someone else had the same problem but you requested login details rather than a reply I could follow. I would appreciate it if you could look at it as no-one can access my categories/products on mobile. I attach my details in case you need them. Thanks, Debbie

Please, contact administrator
for this information.

#295364 Copied Theme version: 8.0.1 WooCommerce version: 5.5.1

23 Answers

Olga Barlow

Participant

July 22, 2021 at 12:37

Hello,

What version of WP do you use? 5.8? Downgrade WP to version 5.7.2. Theme does not support WP 5.8 at this moment. We are working on new theme update with support of WP 5.8.

Regards

#295410 Copied

DebbieC

Participant

July 22, 2021 at 13:16

Yes I updated WP to 5.8. However, I also updated my staging site before the production site and the hamburger menu is working fine on mobile for the staging site so it does not make sense that it works on one site and not the other if both have WP 5.8 ?

Please can you let me know if this is really necessary as the only way I can do this is to use yesterdays backup of the site. Thanks, Debbie

#295420 Copied

Olga Barlow

Participant

July 22, 2021 at 13:36

Hello,

Your Customizer styles is broken with the new 5.8 version. Also, widgets may have issues etc. In addition, the latest version comes with a number of changes that probably conflict with WP 5.8. So, either wait for the next theme update or try to downgrade the WP version, clear the mobile browser cache and check after that.

Regards

#295425 Copied

Olga Barlow

Participant

July 22, 2021 at 13:37

Hello,

Your Customizer styles is broken with the new 5.8 version. Also, widgets may have issues etc. In addition, the latest version comes with a number of changes that probably conflict with WP 5.8. So, either wait for the next theme update or try to downgrade the WP version, clear the mobile browser cache and check after that.

Regards

#295426 Copied

DebbieC

Participant

July 22, 2021 at 15:49

I have spent the whole afternoon trying to revert back to the previous version of WordPress. I have restored my website to yesterday, then tried again for the day before (20th), as that didn’t work. I have no idea what to do now. My website is not accessible on mobile due to the menu not working. Do you know when the update compatible with 5.8 will be ready?

#295459 Copied

DebbieC

Participant

July 22, 2021 at 15:57

Actually, I am not sure if the WordPress update is the problem. I am not experiencing any of these problems on my staging site, which has also been updated to wordpress 5.8. the hamburger menu is working on the mobile site and there is no problem with ‘recently viewed’. It is running your update 8.0.1 (v4.0.1 Xcore), exactly as production site. I do not understand this. Please look at staging5.swankypins.co.uk and you can see it is the same but everything seems to be working okay. Thanks, Debbie

#295463 Copied

Olga Barlow

Participant

July 22, 2021 at 20:19

Hello,

Production is ok for me https://prnt.sc/1eg0tvp

Regards

#295526 Copied

DebbieC

Participant

July 23, 2021 at 09:58

Hi,

I wonder if you could re-check that please. I have cleared the cache on my mobile many times, and asked friends & family to check it on their phones and all report that the hamburger menu is not working on mobile on the production site.

Both production site and staging site are running exactly the same versions of everything, but the staging site is working perfectly on desktop and mobile, while production site has errors with the display of ‘recently viewed’ on product pages (desktop only, not mobile) and is all over the place. The most important problem here is the hamburger menu, because no-one can access my products without being able to see the categories.
http://www.swankypins.co.uk
staging5.swankypins.co.uk

Thank you, Debbie

#295572 Copied

DebbieC

Participant

July 23, 2021 at 13:08

Thank you for rolling back the version of wordpress, the recently viewed’s are now displaying correctly – although I still don’t understand why the production site and staging site were both running exactly the same versions of everything (including WordPress 5.8), but the staging site is working perfectly on desktop and mobile and the production site wasn’t.

However there are still a few issues with the theme update that i had before. Most importantly, that the hamburger menu is not working on mobile . This means that customers cannot access products without access to the categories.

Also, when you first choose an option on a product page, the box is black before the sizes come into view and the ‘add to cart’ button goes blank once clicked.

The currency converter in the top bar has also disappeared since the roll-back of WordPress. It was there after the theme update, and still there after WordPress update but today it is not displaying.

you can see it working fine on staging site staging5.swankypins.co.uk

Could you look into this please, especially the mobile menu as I would be losing customers from this.

Thanks, Debbie

#295630 Copied

Olga Barlow

Participant

July 23, 2021 at 13:15

Hello,

I have updated the theme to version compatible with WP 5.8. Try now, please.

Regards

#295631 Copied

DebbieC

Participant

July 23, 2021 at 14:18

Hi,

You only downgraded WordPress to 5.7.2 this morning, do you want me to re-install WordPress 5.8 again? Did you update the theme on my website because I still see Xcore version 4.0.1 on there? I want to make double sure I’m not going to update WordPress to find it all goes wrong again. The hamburger menu on mobile did not work previously with WordPress 5.8, but is still not working on WordPress 5.7.2. Debbie

#295647 Copied

Olga Barlow

Participant

July 23, 2021 at 15:40

Hello,

I have updated WP to 5.8 and uploaded a pre-released version of our theme that is compatible with WP 5.8.

Regards

#295668 Copied

DebbieC

Participant

July 23, 2021 at 16:09

okay, I can see now that I have WordPress 5.8 again. However, the problems are still there –
Most importantly, that the hamburger menu is not working on mobile .

When you first choose an option on a product page, the box is black before the sizes come into view and the ‘add to cart’ button goes blank once clicked.

The currency converter in the top bar has also disappeared. It was there after the theme update, and still there when I first updated WordPress to 5.8 but today it is not displaying.

All these things are fine on the staging site which is also running 5.8 and theme version 8.0.1.

#295678 Copied

DebbieC

Participant

July 24, 2021 at 18:44

HI,

Customers have been unable to order via mobile for over 24 hours now because of the lack of a working menu on the website. I would be grateful if you could look at this please. Thanks, Debbie

#295783 Copied

DebbieC

Participant

July 25, 2021 at 19:42

Hi,

I have been trying to solve this problem now for 3 days and have had no response from you since 23rd. Has this thread been closed, shall I open a new one? I still have the problems

1. The hamburger menu is not working on mobile .

2. When you first choose an option on a product page, the box is black before the sizes come into view and the ‘add to cart’ button goes blank once clicked.

3. The currency converter in the top bar has also disappeared. It was there after the theme update, and still there when I first updated WordPress to 5.8 but today it is not displaying.

All these things are fine on the staging site which is also running 5.8 and theme version 8.0.1.

#295948 Copied

Olga Barlow

Participant

July 26, 2021 at 12:20

Hello,

Answered here https://www.8theme.com/topic/hamburger-menu-not-working-on-mobile-4-days-waiting-for-fix/#post-296053

The only one reason of the mobile menu issue could be browser cache. Because if everything works fine for you on the staging (that is the full copy of the production) and does not work on the production then only cached versions of the styles, scripts could give you this glitch. I tested using an Android device and your mobile menu works ok https://prnt.sc/1g4p9qo

Regards

#296055 Copied

Mario :)

Participant

July 26, 2021 at 12:52

Hi

“I notice someone else had the same problem”
=> I had the same issue.

First I thought it doesn’t work even after update and clear cache, but, when changing the browser on my mobile device it worked perfectly. To double check , I’ve changed to another device which never accessed this website and it worked.

Btw, I checked on iPhone (Safari and Chrome), Android (Chrome), Desktop Chrome, and it worked. You might be using iPhone (Safari) ? Their cache is getting stronger every day so I suggest you to pay attention and install another browser such as Chrome to be sure 🙂

#296071 Copied

DebbieC

Participant

July 26, 2021 at 15:23

That cannot be the case. I have done many updates before – always clear caches and use incognito to check on different browsers. So far, 6 different people have checked this for me on their mobiles and ALL say the mobile menu isn’t working.

The only thing I can think of that may be different between staging site and production, is that someone from support changed something in my child theme a few days ago on the production site. These changes were not made on the staging site. Could this have caused the issue?

Debbie

#296105 Copied

Cindy

Participant

July 26, 2021 at 16:56

Same issue here. Everything worked great until I updated the theme this a.m. I think it has to do with the core plugin. Don’t know but I upgraded to WP 5.8 hoping that would fix it and no luck. Gotta get this fixed. Clearing cache did not help.

#296122 Copied

DebbieC

Participant

July 26, 2021 at 18:45

Too many people are reporting the same issue for it to be a simple cache clearing problem. I have now lost 4 days worth of customers as they cannot access products without the menu. Please can you look into this further, thanks. Debbie

#296144 Copied

Olga Barlow

Participant

July 28, 2021 at 10:58

Hello, @Cindy

Could you, please, provide us with link to your site and temporary WP Dashboard access?
Do you use CDN on your site? Do you use cache plugin on your site?

Regards

#296482 Copied

Cindy

Participant

July 28, 2021 at 19:12

Yes we use Cloudflare CDN and we use Breeze cache. Temp provided in private area. Thanks

Please contact administrator
for this information.

#296599 Copied

Olga Barlow

Participant

July 29, 2021 at 14:22

Hello, @Cindy

Clear the plugin cache and CDN cache and check after that.

Regards

#296744 Copied
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