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H4 style - by Aaron - on WordPress WooCommerce support

This topic has 31 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

Aaron

Participant

February 12, 2019 at 13:10

Hi Rose/Olga.

When I tried to import all of this on my main website, the widgets have gone haywire:
https://www.dropbox.com/s/q3xzdbggp42bwba/widgets.png?dl=0

I even deleted every widget and then re-imported my backup (the same backup I re-imported on the /oh1/ staging site that worked). I did this because for some reason the widgets messed up on the staging site the first time I updated the theme.

Here are the steps I took:
– Put site into maintenance mode
– Delete all widgets
– Activate a default theme on your site (Appearance – Themes);
– Delete current xstore theme via FTP from /wp-content/themes/ folder and upload the new extracted theme folder;
– Rename et-core-plugin in wp-content/plugins/ on your server and upload new version of the plugin (you will be able to delete the old plugin version later);
– Activate xstore
– Import theme settings json file
– Import widgets file

Again, I deleted every widget and re-imported my widgets backup to see if this solved the issue and it did not.

Did I miss a step? Do I need to run through XStore setup wizard when I activate the theme?

I am having to restore my production site to the last backup to fix the widget issues, but I do need a resolution to this so that I can attempt the upgrade again.

Thanks

#209028 Copied

Aaron

Participant

February 12, 2019 at 13:13

For comparison this is how the widgets should appear:
https://www.openhouseproducts.com/oh1/?product=vanguard-patient-overnight-bag

#209029 Copied

Olga Barlow

Support staff

February 12, 2019 at 14:51

Hello,

Restore your backup. After that provide us with Dashboard and FTP access to your production site and we’ll update theme for you. Don’t remove our access to your staging site because we will need theme options and custom from that site.

Regards

#209043 Copied

Aaron

Participant

February 12, 2019 at 17:39

Thanks Olga.
Details are in private content area.

Please contact administrator
for this information.

#209073 Copied

Aaron

Participant

February 13, 2019 at 10:36

When you log into SFTP you can delete all themes with ‘xstore’ in the name that are there already

#209123 Copied

Aaron

Participant

February 13, 2019 at 11:36

Hi Olga,

Theme update is great, only one issue that I can see!
Can you help me fix this text?

Old version: https://www.dropbox.com/s/g6lm3axodmyt7dq/old.png?dl=0
Current version: https://www.dropbox.com/s/nku6isl942w0vhj/new.png?dl=0

Edit: do you know what the scrolling error is on 404 pages? http://www.openhouseproducts.com/sdfsdfsdffds

#209132 Copied
Olga Barlow

Support staff

February 13, 2019 at 13:02
Hello,

If you want to remove that effect add the following
```
.page-404 .largest {
    background: none;  
    text-fill-color: #000000;
    -webkit-text-fill-color: #000000;
    
}
```
I have improved the categories font for the mobile. Check and let me know if you need any other help.

Regards
#209141 Copied
Aaron

Participant

February 13, 2019 at 15:19

Hi Olga,
It fixed the issue on mobile but on smaller displays it looks weird still – https://www.dropbox.com/s/2txu0affnkw1ztv/hnf.png?dl=0

Thanks!

#209163 Copied

Olga Barlow

Support staff

February 13, 2019 at 16:52

Check again.

Regards

#209179 Copied

Aaron

Participant

February 15, 2019 at 10:22

Olga, just wanted to thank you for all your help with this.

I updated the theme to your latest version (dated 14th Feb) with no issues at all, really happy with how smooth everything is now. Thank you!

#209272 Copied

Olga Barlow

Support staff

February 15, 2019 at 11:20

You are welcome!

Regards

#209277 Copied
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