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Grocery market problem , photos are dameges size go crazy

This topic has 9 replies, 3 voices, and was last updated 7 months, 4 weeks ago ago by Jack Richardson

grabskyy

Participant

April 21, 2025 at 13:06

Hi, I opened on clear wordpress theme grocery market.
1. The category menu is not permanently expanded
2.I dont see main baner
3. When I scrolled down , the photos are damaged, the sizes go crazy and shift to the right and partially disappear.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#441345 Copied Theme version: 9.4.10

8 Answers

Alex Carter

Support staff

April 21, 2025 at 13:22

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441346 Copied

grabskyy

Participant

April 21, 2025 at 13:32

Hi 😉 In priv 😉

Please contact administrator
for this information.

#441347 Copied

grabskyy

Participant

April 21, 2025 at 14:05

Hi, how much time do you need?

#441349 Copied

Alex Carter

Support staff

April 21, 2025 at 14:16

Hello,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We kindly ask you to downgrade your PHP version from 8.3.17 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.17.

We can’t edit the Home page using Elementor on your site right now, unfortunately.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#441351 Copied

grabskyy

Participant

April 21, 2025 at 20:36

Hi, I made new clear wordpress without plugins.
I don’t see :
1.Permanently sticky category menu
2.Widgets under main photo

Please contact administrator
for this information.

#441372 Copied

Alex Carter

Support staff

April 22, 2025 at 08:02

Hello,

We appreciate your prompt response.

1/ Solved via Header Builder with Elementor > Edit template > https://prnt.sc/1kcie03g8JHi

2/ Solved via editing the page using Elementor > Categories element settings – https://prnt.sc/ojZNd-7jb0DQ

Warm Regards,
The 8Theme Team

#441397 Copied

grabskyy

Participant

April 22, 2025 at 13:52

I only imported products from my woocomerce store and problem is the same. No plugins. When I scrolled down, and up the site is going crazy.

#441442 Copied

Jack Richardson

Support staff

April 23, 2025 at 07:07

Dear @grabskyy,

We hope this message finds you well.

Upon reviewing your website, we noticed that a server-side caching mechanism may be in place, which could potentially be causing the issue you’re experiencing. We kindly ask you to temporarily disable all caching systems and check if the problem persists.

Additionally, it appears that an image optimization tool is being used, which is replacing the original image sources with base64-encoded versions. This suggests that your website is not running a basic installation, but rather a more advanced configuration. We recommend reviewing these customizations on your end to ensure everything is functioning as intended.

Should you need any further assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

#441495 Copied
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