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Gravity form is not working - by paolo.rossato

This topic has 7 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

paolo.rossato

Participant

February 24, 2015 at 10:16

H,

as I told you in this topic https://www.8theme.com/topic/gravity-form-not-working/ I’m in trouble with Gravity Form. You told me that the issue is by Gravity’s side, so I asked them to check and they told me :

I’m afraid that error is coming from the WooThemes developed add-on, I’m afraid you would need to contact their support team for assistance with this issue

could you please double check? nd let me know.

thank you

kind regards
Paolo

#44796 Copied

6 Answers

paolo.rossato

Participant

February 24, 2015 at 17:26

Hi,
any news? it is quite urgent.
thank you

Paolo

#45048 Copied
Eva Kemp

Support staff

February 24, 2015 at 17:53
Hello,

I’ve added this code in custom.css file:
```
.single-product-page .images {
    visibility: visible;
}
```
Now the image is shown, but your original image has a lot of white space at the top and at the bottom, that’s why it’s shown such way.
Try to reupload it using full-sized image.

Thank you.
Regards,
Eva Kemp.
#45065 Copied
paolo.rossato

Participant

February 25, 2015 at 12:16

Hi Eva,

the size of te image is not a problem, see any other article (http://www.trulyprettyprintables.com/product/printable-birthday-invitation-t1/) for example so please remove the code you add on custom.css, thank you.

the main issue is that the form that is included on this article is missing!!
all articles with a form that define the price miss the form, all options, the price and the add to cart button see another couple of examples (http://www.trulyprettyprintables.com/product/custom-printable-party-invitation-cards-text/ http://www.trulyprettyprintables.com/product/custom-printable-wedding-cards/)

please let me know

thank you

Paolo

#45339 Copied

Eva Kemp

Support staff

February 25, 2015 at 13:22

Hello,

If you enable default WordPress theme (for example Twenty Fifteen) you’ll see the form isn’t shown there too, so the issue isn’t related to our theme.
Please check it yourself.

Thank you.
Regards,
Eva Kemp.

#45356 Copied

paolo.rossato

Participant

February 25, 2015 at 13:33

thank you Eva,

I’ll be back to Gravity with your words.

kind regards
Paolo

#45363 Copied

Eva Kemp

Support staff

February 25, 2015 at 15:08

Hello,

Ok, let us know if there are any questions.

Thank you.
Regards,
Eva Kemp.

#45378 Copied
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